IT Service Management
Your Trusted I.T. Support Partner
Excellent 
5 out of 5 based on 100+ reviews
Remove and On-site IT support services give your business reliable protection, quick issue resolution, and equipment you can trust.
Our cybersecurity services protect your business with robust, strong security measures, fast threat response, and reliable defences.
Our backup and disaster recovery services ensure your data is secure, quickly restorable, and your business stays resilient.
Our IT network infrastructure solutions provide dependable, highly scalable, and robust networks designed for seamless performance.
Our CCTV and door entry systems provide reliable security and easy access control you can trust to protect your business.
Our EPOS Solutions deliver reliable, efficient, seamless, user-friendly transaction solutions that keep your business running smoothly.
See what our clients have to say.
With decades of experience in the sector, SolidITSM has earned a reputation as a professional and trusted Managed IT support partner that is fully invested in helping businesses grow. We support our clients with dependable IT services, practical process improvements, certification guidance, and strategic marketing support. Our approach is rooted in honesty, transparency, and long term collaboration, so every improvement we introduce is designed to strengthen your operations and create real progress. Hundreds of satisfied clients continue to share how our work has made a positive difference to their business. Their experiences reflect our commitment to quality, reliability, and meaningful support, giving you complete confidence that you are partnering with a team that genuinely cares about your success.
What is a Managed IT Service?
Managed IT Services are a proactive way of outsourcing the day-to-day management, monitoring, and support of your business technology to a dedicated IT partner. Instead of reacting to problems when something breaks, managed IT services focus on preventing issues before they cause disruption. This is done through continuous monitoring, regular maintenance, security management, and structured support processes that keep systems stable, secure, and performing as they should.
With managed IT services, your IT environment is actively looked after on an ongoing basis, usually for a fixed monthly fee. This gives you predictable costs, faster response times, and access to experienced IT professionals without the overhead of an in-house team. Managed services typically cover areas such as helpdesk support, device and user management, cybersecurity, backups, updates, and performance monitoring. The aim is to reduce downtime, lower risk, and ensure your technology supports your business rather than slowing it down.
Proactive monitoring and maintenance to prevent issues
Ongoing IT support with clear service levels and response times
Improved security, updates, and system reliability
Predictable monthly costs instead of unexpected repair bills
Technology managed to support growth, stability, and efficiency
Benefits of Using Managed IT Services
Using professional managed IT service gives your business the structure, expertise, and reliability needed to operate confidently in a technology-driven environment. Rather than reacting to issues as they arise, IT services provide proactive management, ongoing support, and strategic oversight that help prevent disruption and reduce risk. This approach improves system reliability, strengthens security, and ensures technology is aligned with how your business actually works. With a trusted IT partner in place, businesses gain predictable costs, faster response times, and access to specialist knowledge without the overhead of maintaining an in-house team. Most importantly, IT services allow you to focus on running and growing your business, knowing your technology is being managed professionally and consistently in the background.
Proactive issue prevention through continuous monitoring, maintenance, and early fault detection
Reduced downtime and disruption with faster response times and structured support processes
Improved cybersecurity and data protection through regular updates, monitoring, and best-practice controls
Predictable and controlled IT costs with clear service agreements and reduced unexpected expenses
Access to experienced IT specialists covering support, security, networking, and cloud technologies
Scalable technology support that grows with your business and adapts to changing needs
Professional IT Service Management
Professional IT Service Management is the structured approach to delivering, controlling, and continually improving IT services so they consistently meet your business needs. It goes beyond basic support by combining proactive monitoring, clear processes, and service-level management to ensure reliability, security, and performance across your entire IT environment. Rather than reacting to incidents, managed IT service management focuses on prevention, accountability, and continuous improvement, giving your business predictable outcomes and fewer disruptions.
At its core, it includes defined service levels, ticket management, proactive maintenance, security oversight, and regular reviews to ensure services remain aligned with your goals. This approach provides transparency, measurable performance, and a single point of responsibility for your IT services, allowing you to focus on growth while your technology is managed professionally in the background.
Proactive monitoring and maintenance to prevent issues
Clear service levels, response times, and accountability
Structured ticket and incident management processes
Ongoing optimisation and service improvement
IT services aligned to business performance and growth
Specialists in IT support, service improvements & business growth,
With years of experience in the IT support sector, we’ve built an impressive track record of delivering reliable, high-quality service. Our focus on service delivery ensures your business receives consistent, efficient support tailored to your needs. We continuously implement service improvements to enhance performance, increase customer satisfaction, and keep your operations running smoothly. No matter your business size or scope, our comprehensive IT support and security services combine exceptional quality with competitive pricing to help you grow with confidence.
Our Managed IT and IT Services provide reliable, expert assistance to keep your business technology running smoothly. From proactive monitoring and maintenance to fast troubleshooting and issue resolution, we help minimise downtime and keep systems performing at their best. Whether you need fully managed IT services, remote support, or on-site assistance, our team delivers timely, efficient solutions tailored to your business needs. By taking care of your day-to-day IT operations, we allow you to focus on what matters most, growing your business with confidence and stability.
Our hardware and software procurement service ensures your business is equipped with the right technology, at the right time, and at the Best IT equipment prices. We take care of sourcing reliable hardware and licensed software that matches your operational needs, budget, and long-term plans, without pushing unnecessary upgrades or over-spec’d equipment. Whether you need servers, laptops, workstations, networking equipment, peripherals, or business-critical software, we work with trusted suppliers and leading brands to secure competitive pricing and dependable availability. We also help you standardise what you buy, so your organisation benefits from consistent performance, simpler support, and fewer compatibility issues across teams and locations.
Our 3CX VOIP Phone Systems service offers modern, flexible communication solutions that enhance connectivity and collaboration for your business. By using internet-based technology, VOIP Business Phone Systems reduce costs compared to traditional phone lines while providing advanced features such as call forwarding, voicemail to email, video conferencing, and mobile integration. We tailor each setup to your organisation’s unique needs, ensuring seamless integration with your existing IT infrastructure. Our expert team handles installation, configuration, and ongoing support, guaranteeing reliable call quality and minimal downtime. With scalable options and user-friendly management tools, our VOIP solutions empower your team to communicate effectively, whether in the office or working remotely.
Our Cybersecurity Service offers comprehensive protection against evolving digital threats. We implement robust security measures, including threat detection, vulnerability management, and email security, to safeguard your data and systems. Our proactive approach helps prevent breaches and ensures compliance with industry standards, giving you peace of mind and allowing your business to operate securely in today’s connected world. – Also See: Cyber Essentials Certification & ISO27001 Certification
Our Networking & Infrastructure service provides reliable, scalable, and secure solutions tailored to your business needs. From designing and implementing robust network architectures to ongoing management and optimisation, we ensure seamless connectivity and high performance across all your devices and locations. Our expert team focuses on securing your network, improving speed, and supporting growth, so your business can operate efficiently and stay ahead in a digital-first environment.
Our Backup & Disaster Recovery service safeguards your critical business data by implementing reliable backup solutions and comprehensive recovery plans. We ensure that your information is securely stored, regularly updated, and quickly recoverable in the event of data loss, system failure, or cyberattacks. By minimising downtime and protecting your digital assets, we help maintain business continuity and reduce the risk of costly interruptions. Our tailored strategies provide peace of mind, allowing you to focus on running your business with confidence, knowing your data is protected and accessible whenever you need it.
Our CCTV and Door Entry Systems provide robust security solutions designed to protect your premises and control access effectively. We offer tailored installations that combine high-quality cameras, advanced monitoring technology, and secure entry controls to safeguard your business against unauthorized access and potential threats. Our systems are scalable, suitable for small offices to large commercial sites, and integrate seamlessly with your existing security infrastructure. With remote viewing capabilities and real-time alerts, you can monitor your property anytime, anywhere, giving you peace of mind and enhanced control over your security environment.
Our Electronic Point of Sale (EPOS) systems deliver reliable, efficient, and user-friendly transaction solutions tailored to your business needs. Whether you run a retail store, restaurant, or hospitality venue, our EPOS technology streamlines sales, inventory management, and customer service in one seamless platform. With features like multi-payment processing, real-time stock tracking, and detailed sales reporting, you gain complete control over daily operations while improving speed and accuracy at the till. Our systems are fully customisable, scalable, and integrate with other business tools to support growth and optimise efficiency. Backed by expert installation and ongoing support, our EPOS solutions keep your business running smoothly and your customers satisfied.
Our Service Improvement offering focuses on enhancing your IT operations through continuous evaluation and optimisation. By analysing current processes, identifying bottlenecks, and implementing best practices, we help increase efficiency, reduce downtime, and improve overall service quality. We work closely with your team to develop tailored strategies that align with your business goals, ensuring IT services evolve to meet changing demands. This proactive approach fosters greater user satisfaction, stronger performance, and long-term stability, empowering your organisation to adapt smoothly and stay ahead in a competitive landscape.
Our Project Management service ensures your IT initiatives are delivered on time, within budget, and to the highest standards. We guide projects from initial planning through to execution and completion, coordinating resources, managing risks, and maintaining clear communication with all stakeholders. Whether implementing new technology, upgrading infrastructure, or rolling out software, our experienced team applies proven methodologies to keep projects on track and aligned with your business objectives. This structured approach minimises disruptions, maximises efficiency, and delivers measurable results, helping your organisation achieve successful outcomes every time.
Cyber Essentials certification gives your business a clear, structured safeguard against the most common cyber threats. It strengthens your security posture through controlled access, secure configuration, continuous monitoring, and protected networks. By following this recognised framework, your organisation reduces risk, improves resilience, and demonstrates a genuine commitment to data protection. The cyber essentials plus certification process not only helps prevent attacks, it also reassures clients and partners that your systems meet a trusted industry standard. With clearer visibility of vulnerabilities and practical defences in place, your team can focus on day to day operations with greater confidence and a safer digital environment.
ISO 27001 certification provides a structured and reliable framework that helps your business protect sensitive information across every part of its operation. It focuses on creating a fully managed information security management system that covers people, processes, and technology. By identifying risks, applying practical controls, and embedding ongoing monitoring, ISO 27001 strengthens your organisation’s ability to prevent data breaches and respond effectively to emerging threats. Earning this certification also shows clients and stakeholders that you take information security seriously, which helps build trust and supports long term business growth.
We don't just offer it support.
We are more than an IT company. As a consultancy partner, we help businesses grow by shaping clear and realistic roadmaps that guide long term progress. Our team works closely with you to introduce meaningful service improvements, build practical policies and procedures, and manage projects from planning to delivery. This approach gives your business structure, clarity, and direction while reducing friction during periods of change. By combining technical expertise with strategic guidance, we support your growth in a way that is measurable, sustainable, and aligned with your goals.
IT Consultancy: A clear road map gives your business direction, stability, and confidence. We work with you to build a practical strategy that supports steady growth and long term progress. Each plan is shaped around your goals, resources, and realistic timelines, which helps your team stay focused on what matters most. By outlining priorities and identifying the right sequence of actions, we help you avoid wasted effort and make better decisions. This structured approach creates a smoother path forward and strengthens the foundations of your business.
Long term business & IT strategy planning
Clear, realistic milestones
Prioritised actions for growth
Improved decision making
A road map to plan future growth
Successful AI automation depends on clear strategy, intelligent integration, and streamlined workflows that support everyday business operations. We help small and medium sized businesses adopt practical AI solutions that save time, reduce manual workload, and improve overall efficiency. Our approach focuses on real value, from automated customer support and data processing to smarter decision making and personalised user experiences. We guide you through every stage, ensure smooth implementation, and optimise tools so they work reliably within your existing systems.
Practical AI tools that simplify daily tasks
Automation that reduces manual workload and errors
Intelligent workflows designed to boost productivity
Smooth integration with your current systems
Ongoing optimisation and support for long term value
Strong documentation keeps your organisation consistent, compliant, and efficient. We create policies, procedures, and standard operating procedures that are easy to follow and tailored to your business. This gives your team clarity about how tasks should be completed and reduces the risk of errors or misunderstandings. Well written documentation also protects your business by ensuring important processes are captured and not lost when staff change. With everything clearly set out, your organisation becomes more reliable and easier to manage.
Complete policy creation
Clear process documentation
Consistent day to day operations
Reduced operational risk
Enhanced staff onboarding and training efficiency
Improving service delivery strengthens your reputation and boosts customer satisfaction. We review your current performance, identify gaps, and introduce practical improvements that make your service faster, smoother, and more consistent. By refining workflows and removing bottlenecks, your team can work more efficiently and serve customers with greater confidence. This creates a better experience for your clients and supports stronger business growth. Small improvements in service quality often lead to significant gains in customer loyalty.
Performance assessments
Workflow improvements
Higher customer satisfaction
Stronger service reliability
Increased customer retention and loyalty
IT Project Management: Successful projects depend on clear planning, steady control, and careful oversight. We manage each project from start to finish to ensure everything stays aligned with agreed budgets, timelines, and quality standards. Our approach reduces the risk of delays and prevents unnecessary costs. We communicate clearly, keep every stakeholder informed, and resolve issues before they can affect progress. This helps your business introduce changes smoothly and maintain confidence in every stage of delivery.
Structured project planning
Active progress monitoring
Controlled budgets and timelines
Smooth implementation of changes
Proactive risk identification and mitigation
Successful security starts with clear certification pathways, thorough assessment, and continuous improvement. We guide your business through Cyber Essentials, Cyber Essentials Plus, and ISO 27001 certification processes to ensure full compliance and robust protection. Our services help you implement essential safeguards, validate them through hands-on testing, and establish a comprehensive information security management system.
Essential protection against common cyber threats
Hands-on verification with Cyber Essentials Plus
Comprehensive framework through ISO 27001
Ongoing support for continual security improvement
Clear communication and stakeholder engagement
Successful website design depends on clear strategy, user-focused creativity, and seamless execution. We manage each project from concept to launch to ensure your site aligns with your brand, engages visitors, and meets your business goals. Our approach combines intuitive design, responsive functionality, and fast performance to deliver a polished online presence. We keep you involved throughout the process, address challenges proactively, and ensure your website provides a smooth, enjoyable experience for every user. This helps your business stand out, attract more customers, and grow confidently in the digital space.
User-centred design for maximum engagement
Responsive layouts optimized for all devices
Fast, reliable performance and load times
Clear communication and collaborative feedback
Seamless integration with your brand and goals
Successful system and software design relies on clear architecture, clean code, and solutions that support long term growth. Our team specialises in Python development and creates reliable, scalable systems tailored to the needs of small and medium sized businesses. We focus on building software that solves real problems, improves workflow efficiency, and integrates smoothly with your existing technology. Throughout the process, we keep communication open, refine features based on your feedback, and ensure every component meets your performance and security goals. This helps your business operate more efficiently, adapt to change, and maintain a stable, future ready digital environment.
Python specialists for fast, scalable development
Custom software built around your business needs
Clean architecture that supports long term growth
Smooth integration with current systems and tools
Continuous improvement and technical support
Our IT support services give your business fast fixes, proactive monitoring, and reliable experts who keep everything running without disruption. We stop problems before they happen and keep your systems secure, smooth, and ready for work. Let us handle the tech so you can focus on growing your business.
Our security services protect your business with strong digital and physical defences that keep threats out and operations running smoothly. We secure your network, devices, data, and premises with proactive monitoring, advanced protection tools, and fast response when issues arise. From cyber attacks to unauthorised access, we help you stay safe.
Service improvement is about more than fixing what is broken. It is about continuously refining how your IT services are delivered so they remain efficient, reliable, and aligned with your business goals. Our service improvement approach focuses on analysing performance, identifying gaps, and implementing practical enhancements
Some of our clients
Commonly Asked Questions
At Solid ITSM, we’ve gathered the most commonly asked questions about our Managed IT Service Management to help you find the information you need quickly. If you have any additional queries, please don’t hesitate to get in touch with our team. You’re also welcome to explore our detailed Frequestly Asked Questions (FAQs) which covers a wide range of topics about our services and how we support your business’s technology needs.
What exactly is Managed IT Support Services?
Managed IT Support Services are a proactive, ongoing approach to managing and supporting your business technology. Instead of calling an IT provider only when something goes wrong, managed IT support places your systems under continuous care. This means your IT environment is monitored, maintained, secured, and supported every day, not just during incidents. The focus shifts from reactive fixes to prevention, stability, and long-term performance.
With managed IT support, a dedicated IT partner takes responsibility for keeping your systems running smoothly. This includes monitoring devices and servers, applying updates and patches, managing security, supporting users, and resolving issues quickly when they arise. Services are typically delivered under a Service Level Agreement (SLA), which defines response times, coverage, and expectations. For businesses, this provides peace of mind, predictable costs, and access to experienced professionals without the expense of building an in-house IT team. Managed IT support ensures technology works reliably in the background, allowing your team to focus on core business activities.
Proactive monitoring and maintenance of IT systems
Ongoing user support under agreed service levels
Prevention of issues rather than reactive fixes
Clear accountability for IT performance and stability
Predictable monthly service model
What are the benefits of using a Managed IT Service?
The biggest benefit of managed IT services is consistency. Instead of unpredictable IT problems and costs, businesses gain a stable, well-managed environment with clear support processes. Proactive monitoring reduces downtime by identifying issues early, often before users are aware of them. Regular maintenance and updates improve performance, reliability, and security, reducing the risk of disruption or data loss.
Managed IT services also improve cost control. A fixed monthly fee replaces unexpected repair bills, making budgeting easier and more predictable. Businesses gain access to a broad range of expertise, including security, networking, and cloud technologies, without relying on a single individual. From a strategic perspective, managed IT services support growth by ensuring systems can scale and adapt as the business evolves. The result is better productivity, lower risk, and technology that actively supports business objectives rather than creating friction.
Reduced downtime through proactive monitoring
Predictable costs and simpler budgeting
Improved security and risk management
Access to a wider range of IT expertise
Technology aligned with business growth
What services are included with Managed IT Services?
The biggest benefit of managed IT services is consistency. Instead of unpredictable IT problems and costs, businesses gain a stable, well-managed environment with clear support processes. Proactive monitoring reduces downtime by identifying issues early, often before users are aware of them. Regular maintenance and updates improve performance, reliability, and security, reducing the risk of disruption or data loss.
Managed IT services also improve cost control. A fixed monthly fee replaces unexpected repair bills, making budgeting easier and more predictable. Businesses gain access to a broad range of expertise, including security, networking, and cloud technologies, without relying on a single individual. From a strategic perspective, managed IT services support growth by ensuring systems can scale and adapt as the business evolves. The result is better productivity, lower risk, and technology that actively supports business objectives rather than creating friction.
Reduced downtime through proactive monitoring
Predictable costs and simpler budgeting
Improved security and risk management
Access to a wider range of IT expertise
Technology aligned with business growth
What IT services do you offer?
Solid ITSM provides a comprehensive range of IT services designed to support businesses of all sizes and sectors. Our offerings include remote IT support, hardware and software procurement, network infrastructure design, cloud services such as migration and management, cybersecurity measures, backup and disaster recovery, and specialist consultancy.
We aim to provide tailored solutions that align with your business objectives, ensuring maximum efficiency and security. Whether you need help with day-to-day IT operations, strategic technology planning, or managing complex digital transformations, our expert team is equipped to assist you every step of the way.
By using the latest technologies and industry best practices, we deliver scalable and future-proof IT solutions that empower your business to grow and thrive.
Remote and onsite IT support tailored to your needs
Cloud migration, management, and infrastructure services
Cybersecurity, including penetration testing and compliance support
Hardware and software procurement with vendor management
Strategic IT consultancy, audits, and business continuity planning
How does your remote IT support work?
Our remote IT support service enables us to quickly diagnose and resolve IT issues without the need for onsite visits, saving you time and reducing downtime. Using secure remote access tools, our technicians connect directly to your systems to troubleshoot problems, perform updates, install software, and monitor your IT environment. This approach offers immediate assistance, often resolving issues before they impact your business operations.
Remote support is ideal for urgent issues, regular maintenance, and managing widespread IT infrastructures across multiple locations. Additionally, it supports flexible working arrangements, ensuring your staff receive timely help wherever they are. Our remote support service is backed by Service Level Agreements (SLAs) that guarantee response times and prioritise your critical IT needs.
Secure remote access for fast issue resolution
Proactive monitoring and maintenance
Immediate troubleshooting without travel delays
Supports multiple locations and remote staff
SLA-backed response times and prioritisation
What device installation and migration services are available?
Solid ITSM offers comprehensive device installation and migration services to ensure your technology infrastructure runs smoothly during upgrades or relocations. We handle everything from setting up desktops, laptops, servers, printers, and network devices to migrating data and applications between systems or cloud platforms.
Our migration services include detailed planning, data backup, and thorough testing to minimise disruption and data loss risks. Whether you’re upgrading hardware, moving offices, or consolidating IT systems, our experienced team manages the entire process efficiently. We ensure all devices are securely configured and optimised for performance, allowing your business to continue operating without interruption during transitions.
Installation of desktops, laptops, servers, and peripherals
Data and application migration with full backups
Network device configuration and optimisation
Detailed migration planning and risk mitigation
Support for office relocations and IT system upgrades
Can you supply hardware?
Yes, we supply a full range of IT hardware to meet all your business needs. From desktop computers, laptops, servers, and networking equipment to printers, scanners, and peripherals, we source high-quality products from trusted manufacturers. Our IT procurement process ensures you receive reliable, efficient, and cost-effective hardware that aligns with your operational requirements.
Whether you need to upgrade existing infrastructure or equip a new office, we handle everything from ordering to delivery. Our goal is to provide hardware that supports your technology strategy while maximising performance and longevity. Additionally, we offer flexible leasing options and maintenance plans to help manage your IT investment.
Comprehensive range of IT hardware available
Equipment for desktops, servers, networking, and peripherals
Sourcing from leading brands to ensure quality and reliability
Flexible leasing and purchase options
End-to-end procurement and delivery management
What brands do you offer?
We supply IT hardware and solutions from a wide range of industry-leading brands known for quality, reliability, and performance. Our portfolio includes Dell, Lenovo, HP, Cisco, Ubiquiti, Apple, Microsoft, Epson, Brother, Netgear, and Synology, among others. These partnerships allow us to source the latest technology tailored to your specific business needs.
Whether you require enterprise-grade servers, networking equipment, secure endpoint devices, or reliable peripherals, we ensure your IT infrastructure is built with trusted components. We stay up to date with product developments and offer expert advice on selecting the right brands to support your operational goals and scalability.
Dell, Lenovo, HP for desktops, laptops, and servers
Cisco, Ubiquiti, Netgear for networking solutions
Apple and Microsoft for specialised devices and software
Epson, Brother for printing and imaging hardware
Synology for storage and NAS solutions
Do you have a dedicated installation team?
Yes, we have a highly skilled and experienced installation team dedicated to ensuring your IT hardware and systems are set up correctly and efficiently. Our team works closely with you to plan installations that minimise business disruption and ensure smooth integration with your existing infrastructure.
Whether it’s setting up new workstations, deploying network devices, or installing complex server environments, we follow best practices and industry standards. Our installers are trained in the latest technologies and security protocols, guaranteeing that your systems are optimised and compliant from day one. Post-installation, we provide comprehensive testing and documentation to ensure everything operates seamlessly.
Skilled installation professionals with sector experience
Detailed planning to minimise business disruption
Adherence to industry best practices and security standards
Full setup of hardware and software integration
Post-installation testing and documentation
Can you support IT equipment that we already own?
Absolutely. We provide support for your existing IT equipment regardless of make or model. Our technicians can troubleshoot, maintain, and repair your current hardware to keep your systems running efficiently. This includes desktops, laptops, servers, network devices, printers, and more. We assess your equipment’s health, recommend upgrades or replacements when necessary, and optimise performance through regular maintenance.
Supporting your existing IT infrastructure allows you to maximise your investment and extend hardware lifespan while maintaining security and reliability. Our flexible support packages can be tailored to meet your specific needs, providing ongoing peace of mind.
Support for all existing hardware brands and models
Troubleshooting, maintenance, and repair services
Performance optimisation and security checks
Recommendations for upgrades or replacements
Customised support packages for ongoing IT care
Can you audit our equipment and network?
Yes, we offer comprehensive IT audits covering your hardware, software, and network infrastructure. Our detailed assessments evaluate equipment condition, security vulnerabilities, compliance with industry standards, and overall performance. We identify potential risks, inefficiencies, and opportunities for improvement.
The audit results include clear recommendations for optimisation, upgrade, or replacement, helping you make informed decisions and plan your IT budget effectively. Network audits assess configuration, bandwidth usage, security protocols, and device health to ensure your infrastructure is robust and scalable. Our audit reports provide actionable insights, empowering you to strengthen your IT environment and support business continuity.
Thorough hardware and software assessments
Network configuration and security evaluations
Identification of risks and inefficiencies
Detailed reports with improvement recommendations
Support for compliance and business continuity planning
Can you help with Microsoft 365 setup and management?
Yes, Solid ITSM specialises in Microsoft 365 deployment, configuration, and ongoing management. We help businesses transition smoothly to Microsoft 365 by tailoring the setup to your organisation’s specific requirements, ensuring seamless integration with your existing IT infrastructure. Our services include user account creation, security configuration, data migration, and application customisation.
Beyond initial setup, we offer ongoing support and administration, managing licenses, applying updates, and optimising workflows using Microsoft Teams, SharePoint, Outlook, and other Office apps. Our goal is to maximise productivity while maintaining the highest levels of security and compliance. We also provide user training to ensure your team fully benefits from Microsoft 365’s collaboration and communication features.
Tailored Microsoft 365 deployment and migration
Security and compliance configuration
User management and license administration
Workflow optimisation and productivity enhancement
Comprehensive user training and ongoing support
Do you provide VOIP system installation and support?
Absolutely. Our 3CX VOIP system services include full installation, configuration, and ongoing technical support tailored to your business communication needs. We assess your current infrastructure and recommend the most suitable business phone system, whether cloud-based or on-premises, ensuring cost-effective, reliable, and scalable voice communication.
Our experts handle handset provisioning, call routing, voicemail setup, and integration with existing IT systems such as CRM or EPOS. We also provide ongoing maintenance, troubleshooting, and upgrades to guarantee your VOIP system operates smoothly and adapts as your business grows. With enhanced features like call forwarding, conferencing, and mobile integration, our VOIP solutions improve team collaboration and customer engagement.
Custom VOIP solution design and installation
Integration with business software and hardware
Scalable and cost-effective communication systems
Ongoing maintenance, troubleshooting, and upgrades
Advanced features for collaboration and customer service
Do you provide cybersecurity services?
Yes, we offer a comprehensive suite of cybersecurity services designed to protect your business against evolving digital threats. Our approach combines preventive, detective, and corrective measures, including vulnerability assessments, penetration testing, and continuous monitoring. We help implement robust password management, email security with DMARC, endpoint protection, and Managed Detection & Response (MDR) services.
Our team guides you through Cyber Essentials and ISO 27001 certification processes, ensuring compliance with industry standards. With cyber threats increasing in complexity, our proactive security measures safeguard your data, infrastructure, and reputation while enabling business continuity.
Vulnerability assessments and penetration testing
Email security and DMARC implementation
Managed Detection & Response (MDR) services
Support for Cyber Essentials and ISO 27001 certifications
Ongoing monitoring and incident response
Can you help with cloud migration and infrastructure?
Absolutely. We assist businesses in planning, executing, and managing cloud migration strategies to ensure a smooth transition from on-premise systems to cloud environments. Our cloud services cover public, private, and hybrid clouds, with providers such as Microsoft Azure, AWS, and Google Cloud.
We evaluate your current IT landscape, recommend suitable cloud architectures, and handle data migration securely and efficiently. Post-migration, we provide ongoing management of cloud infrastructure, including performance optimisation, security, and cost control. Our goal is to enable scalable, flexible, and resilient IT environments that support your business growth and operational efficiency.
Cloud strategy and planning tailored to your needs
Secure and efficient data migration
Management of public, private, and hybrid cloud environments
Performance and cost optimisation
Ongoing security and compliance support
Do you offer backup and disaster recovery solutions?
Yes, we provide robust backup and disaster recovery (DR) services to protect your critical business data and ensure rapid recovery from disruptions. Our solutions include automated backups to on-site and off-site locations, cloud storage, and hybrid models depending on your needs. We design tailored disaster recovery plans covering data restoration, system recovery, and business continuity processes.
Regular testing and validation ensure your DR strategy is effective. These services minimise downtime and data loss from cyberattacks, hardware failure, or natural disasters. With our backup solutions and DR solutions, your business gains resilience, peace of mind, and compliance with data protection regulations.
Automated, secure backups with multiple storage options
Custom disaster recovery planning and testing
Fast data and system restoration capabilities
Protection against cyber threats and hardware failures
Compliance with data protection standards
Can you support IT equipment that we already own?
Yes, we provide comprehensive support for IT equipment you already own, regardless of brand or age. Our experienced technicians assess your existing hardware and software to determine the best maintenance, upgrade, or replacement options. We offer troubleshooting, repair, and optimisation services to extend the lifespan and improve the performance of your current equipment.
Supporting your existing infrastructure helps reduce costs and downtime by avoiding unnecessary replacements. Whether you have desktops, laptops, servers, networking devices, or peripherals, we tailor our support to fit your operational needs and budget, ensuring continuity and reliability for your business.
Full maintenance and repair for existing hardware
Performance optimisation and upgrades
Support for desktops, servers, and networking equipment
Cost-effective alternative to immediate replacement
Tailored support plans based on your equipment
What IT consultancy services do you offer?
We provide professional IT consultancy services designed to align your technology strategy with your business goals. Our consultancy includes technology audits, IT roadmaps, process optimisation, policy development, and business continuity planning.
We work closely with your team to understand operational challenges and recommend practical solutions to improve efficiency, security, and scalability.
Our expertise spans cloud strategy, cybersecurity, infrastructure upgrades, and digital transformation. By partnering with us, you gain access to tailored advice, helping you make informed decisions about IT investments, compliance, and future-proofing your business technology.
Technology audits and infrastructure reviews
Strategic IT planning and roadmap development
Process and policy optimisation for efficiency
Business continuity and disaster recovery planning
Tailored digital transformation guidance
How quickly can you respond to IT support requests?
We prioritise rapid response to IT support requests to minimise downtime and keep your business running smoothly. Our average first response time aligns with our Service Level Agreements (SLAs), ensuring urgent issues are addressed promptly. Typically, critical incidents receive immediate attention, often within 30 minutes to an hour, while less urgent requests are handled within agreed timeframes.
Our proactive monitoring tools also help identify and resolve potential problems before they impact your operations. We tailor our response times to your business needs, offering flexibility for critical systems requiring faster turnaround. By combining expert remote support with onsite visits when necessary, we ensure efficient problem resolution.
Priority-based response times aligned with SLAs
Critical issues addressed within 30-60 minutes
Proactive monitoring to prevent incidents
Flexible service levels tailored to business needs
Remote and onsite support for faster resolution
Can you assist with software installation and updates?
Absolutely. We support all aspects of software installation, configuration, and updates, ensuring your systems run efficiently and securely. Whether deploying new applications, upgrading existing software, or applying security patches, our team manages the process with minimal disruption. We follow best practices to test updates before rollout, reducing the risk of compatibility issues.
Regular software updates are critical to maintaining system stability, improving performance, and protecting against security vulnerabilities. We also offer tailored maintenance schedules to fit your business cycle, ensuring critical applications stay up-to-date without impacting your daily operations.
End-to-end software installation and configuration
Managed updates and patching processes
Compatibility testing before deployment
Custom maintenance schedules to minimise disruption
Enhanced security and system performance
What is included in your IT service management (ITSM) offering?
Our ITSM service encompasses a comprehensive range of processes designed to align IT services with your business goals, improve service delivery, and enhance user satisfaction. This includes incident and problem management, change management, service request fulfilment, asset management, and continual service improvement.
We deploy ITIL-aligned frameworks tailored to your organisation’s size and complexity. Our ITSM offering also includes detailed reporting, performance tracking, and user support via multiple channels. By centralising IT service operations, we help reduce costs, optimise resource allocation, and increase transparency across your IT environment.
Incident, problem, and change management
Service request fulfilment and asset tracking
ITIL-aligned frameworks customised to your needs
Performance reporting and analytics
Multi-channel user support and continual improvement
How do you ensure data backup and disaster recovery?
We implement robust data backup and disaster recovery solutions designed to protect your critical business information and ensure rapid restoration in the event of an incident. Our approach includes automated, scheduled backups with secure storage either on-premise, in the cloud, or hybrid configurations. We regularly test recovery procedures to guarantee data integrity and minimise downtime during an emergency.
Our disaster recovery plans are tailored to your business continuity requirements, addressing various risks from hardware failures to cyberattacks. With encrypted backups and failover systems, we maintain the highest standards of data security and availability, giving you confidence in your IT resilience.
Automated, secure backup scheduling
Cloud, on-premise, and hybrid storage options
Regular testing of recovery procedures
Tailored disaster recovery and business continuity plans
Encrypted data and failover systems for maximum security
Do you offer document management services?
Yes, we offer document management services built around widely used, trusted platforms such as Microsoft and other leading business software providers. Our solutions are designed to help businesses organise, secure, and control documents more effectively while improving collaboration and compliance.
For many organisations, this includes implementing and optimising Microsoft SharePoint, Microsoft OneDrive, and Microsoft Teams as part of a structured document management strategy. These platforms allow documents to be stored centrally, accessed securely, and shared with clear permissions and version control. We help configure folder structures, access rights, retention policies, and workflows so information is easy to find, protected from unauthorised access, and managed consistently across teams. Where required, we also support integration with third-party document management systems, scanning solutions, and industry-specific platforms.
Our approach starts with understanding how your business currently handles documents and where inefficiencies or risks exist. We then recommend the right tools and configurations to support productivity, remote working, and compliance, without overcomplicating day-to-day use. The result is a document management system that fits how your team works and scales as your business grows.
Document management built on Microsoft SharePoint and OneDrive
Secure access controls, permissions, and version management
Improved collaboration through Teams and cloud-based workflows
Document retention, audit trails, and compliance support
Scalable solutions aligned to your business processes and security needs
Do you offer project management services?
Yes, we offer project management services to support businesses through IT projects, operational change, and wider business initiatives. Our project management services are designed to bring structure, clarity, and control to projects that can otherwise become disruptive, over budget, or delayed. We work closely with stakeholders to define clear objectives, scope, timelines, and responsibilities from the outset, ensuring everyone understands what success looks like and how it will be delivered.
We manage projects end to end or provide targeted support where needed, whether that is overseeing system upgrades, cloud migrations, security improvements, network changes, software rollouts, or wider business change programmes. Our role includes coordinating internal teams and third-party suppliers, managing risks and dependencies, and keeping communication clear and consistent throughout the project lifecycle. We focus on practical delivery, not just documentation, ensuring plans turn into measurable outcomes with minimal disruption to day-to-day operations.
Our project management approach is flexible and proportionate, suited to both smaller improvement projects and larger transformation initiatives. The aim is always the same, to deliver change smoothly, on time, and aligned with your business goals.
End-to-end project planning, governance, and delivery
Clear scope definition, timelines, and milestone management
Stakeholder and supplier coordination
Risk, dependency, and change control
Practical delivery support focused on measurable outcomes
What is servicve improvement?
Service improvement is the ongoing process of reviewing, refining, and enhancing how services are delivered so they consistently meet business needs, perform efficiently, and deliver measurable value. In an IT context, service improvement focuses on improving reliability, response times, user experience, cost control, and overall service quality, rather than simply reacting to incidents as they occur.
A structured service improvement approach is closely aligned with ITIL (Information Technology Infrastructure Library) best practices. ITIL provides a proven framework for managing and improving IT services through clearly defined processes, metrics, and continual improvement cycles. Using ITIL principles, service improvement starts by understanding current performance, identifying pain points or inefficiencies, and then implementing targeted changes that can be measured and refined over time. This might include improving incident handling, reducing recurring issues, optimising service desk workflows, strengthening change management, or aligning services more closely with business priorities.
Service improvement is not a one-off project. It is an ongoing discipline that helps organisations move from reactive support to proactive, value-driven service delivery. When applied correctly, it creates more stable systems, happier users, and better alignment between IT and the wider business.
Continuous review and improvement of IT services using ITIL principles
Focus on performance, reliability, and user experience
Identification and removal of recurring issues and inefficiencies
Measurable improvements driven by data and service metrics
IT services aligned more closely with business goals and outcomes
Can you help with website design & marketing?
Yes, we can help with website design and website marketing, providing a joined-up service that ensures your website not only looks professional but also delivers real results.
Our website design services focus on creating clean, modern, and user-friendly business websites that clearly communicate what you do and guide visitors towards taking action. We design sites that work seamlessly across all devices, load quickly, and are easy for you to manage and update. Every website is built with structure, usability, and future growth in mind, so it remains effective as your business evolves.
Alongside design, we support internet marketing to help your site attract the right audience and generate enquiries. This includes SEO foundations to improve search visibility, keyword research to target real customer intent, and conversion-focused layouts that turn visits into leads. We also help with local SEO and Google Maps visibility, paid marketing such as Google Ads, and ongoing optimisation to improve performance over time. By combining design and marketing, we ensure your website becomes an active business tool rather than a static online presence.
Professional website design tailored to your business and audience
SEO and keyword research to improve visibility and rankings
Local SEO and Google Maps optimisation for nearby searches
Paid marketing support, including Google Ads campaigns
Conversion-focused layouts that turn visitors into enquiries
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Our Parners.
Our technical partners are carefully selected industry leaders, providing cutting-edge technology and reliable solutions that complement our services. By collaborating with trusted brands, we ensure our clients benefit from the highest quality hardware, software, and support. These partnerships enable us to deliver seamless integrations, enhanced security, and scalable systems tailored to your business needs, helping you stay ahead in a rapidly evolving digital landscape.
Our Core Services.
All Our Services.
Our Service Location.
Managed IT Services + Consultancy Services + HW & SW Procurement + Project Management + Cyber Security & Certification + Business & Service Improvements + Website Design Marketing