What IT services do you offer?

Solid ITSM provides a comprehensive range of IT services designed to support businesses of all sizes and sectors. Our offerings include remote IT support, hardware and software procurement, network infrastructure design, cloud services such as migration and management, cybersecurity measures, backup and disaster recovery, and specialist consultancy. We aim to provide tailored solutions that align with your business objectives, ensuring maximum efficiency and security. Whether you need help with day-to-day IT operations, strategic technology planning, or managing complex digital transformations, our expert team is equipped to assist you every step of the way. By leveraging the latest technologies and industry best practices, we deliver scalable and future-proof IT solutions that empower your business to grow and thrive. Remote and onsite IT support tailored to your needs Cloud migration, management, and infrastructure services Cybersecurity, including penetration testing and compliance support Hardware and software procurement with vendor management Strategic IT consultancy, audits, and business continuity planning

How does your remote IT support work?

Our remote IT support service enables us to quickly diagnose and resolve IT issues without the need for onsite visits, saving you time and reducing downtime. Using secure remote access tools, our technicians connect directly to your systems to troubleshoot problems, perform updates, install software, and monitor your IT environment. This approach offers immediate assistance, often resolving issues before they impact your business operations. Remote support is ideal for urgent issues, regular maintenance, and managing widespread IT infrastructures across multiple locations. Additionally, it supports flexible working arrangements, ensuring your staff receive timely help wherever they are. Our remote support service is backed by Service Level Agreements (SLAs) that guarantee response times and prioritise your critical IT needs. Secure remote access for fast issue resolution Proactive monitoring and maintenance Immediate troubleshooting without travel delays Supports multiple locations and remote staff SLA-backed response times and prioritisation

What device installation and migration services are available?

Solid ITSM offers comprehensive device installation and migration services to ensure your technology infrastructure runs smoothly during upgrades or relocations. We handle everything from setting up desktops, laptops, servers, printers, and network devices to migrating data and applications between systems or cloud platforms. Our migration services include detailed planning, data backup, and thorough testing to minimise disruption and data loss risks. Whether you’re upgrading hardware, moving offices, or consolidating IT systems, our experienced team manages the entire process efficiently. We ensure all devices are securely configured and optimised for performance, allowing your business to continue operating without interruption during transitions. Installation of desktops, laptops, servers, and peripherals Data and application migration with full backups Network device configuration and optimisation Detailed migration planning and risk mitigation Support for office relocations and IT system upgrades

Can you supply hardware?

Yes, we supply a full range of IT hardware to meet all your business needs. From desktop computers, laptops, servers, and networking equipment to printers, scanners, and peripherals, we source high-quality products from trusted manufacturers. Our procurement process ensures you receive reliable, efficient, and cost-effective hardware that aligns with your operational requirements. Whether you need to upgrade existing infrastructure or equip a new office, we handle everything from ordering to delivery. Our goal is to provide hardware that supports your technology strategy while maximising performance and longevity. Additionally, we offer flexible leasing options and maintenance plans to help manage your IT investment. Comprehensive range of IT hardware available Equipment for desktops, servers, networking, and peripherals Sourcing from leading brands to ensure quality and reliability Flexible leasing and purchase options End-to-end procurement and delivery management

What brands do you offer?

We supply IT hardware and solutions from a wide range of industry-leading brands known for quality, reliability, and performance. Our portfolio includes Dell, Lenovo, HP, Cisco, Ubiquiti, Apple, Microsoft, Epson, Brother, Netgear, and Synology, among others. These partnerships allow us to source the latest technology tailored to your specific business needs. Whether you require enterprise-grade servers, networking equipment, secure endpoint devices, or reliable peripherals, we ensure your IT infrastructure is built with trusted components. We stay up to date with product developments and offer expert advice on selecting the right brands to support your operational goals and scalability. Dell, Lenovo, HP for desktops, laptops, and servers Cisco, Ubiquiti, Netgear for networking solutions Apple and Microsoft for specialised devices and software Epson, Brother for printing and imaging hardware Synology for storage and NAS solutions

Do you have a dedicated installation team?

Yes, we have a highly skilled and experienced installation team dedicated to ensuring your IT hardware and systems are set up correctly and efficiently. Our team works closely with you to plan installations that minimise business disruption and ensure smooth integration with your existing infrastructure. Whether it’s setting up new workstations, deploying network devices, or installing complex server environments, we follow best practices and industry standards. Our installers are trained in the latest technologies and security protocols, guaranteeing that your systems are optimised and compliant from day one. Post-installation, we provide comprehensive testing and documentation to ensure everything operates seamlessly. Skilled installation professionals with sector experience Detailed planning to minimise business disruption Adherence to industry best practices and security standards Full setup of hardware and software integration Post-installation testing and documentation

Can you support IT equipment that we already own?

Absolutely. We provide support for your existing IT equipment regardless of make or model. Our technicians can troubleshoot, maintain, and repair your current hardware to keep your systems running efficiently. This includes desktops, laptops, servers, network devices, printers, and more. We assess your equipment’s health, recommend upgrades or replacements when necessary, and optimise performance through regular maintenance. Supporting your existing IT infrastructure allows you to maximise your investment and extend hardware lifespan while maintaining security and reliability. Our flexible support packages can be tailored to meet your specific needs, providing ongoing peace of mind. Support for all existing hardware brands and models Troubleshooting, maintenance, and repair services Performance optimisation and security checks Recommendations for upgrades or replacements Customised support packages for ongoing IT care

Can you audit our equipment and network?

Yes, we offer comprehensive IT audits covering your hardware, software, and network infrastructure. Our detailed assessments evaluate equipment condition, security vulnerabilities, compliance with industry standards, and overall performance. We identify potential risks, inefficiencies, and opportunities for improvement. The audit results include clear recommendations for optimisation, upgrade, or replacement, helping you make informed decisions and plan your IT budget effectively. Network audits assess configuration, bandwidth usage, security protocols, and device health to ensure your infrastructure is robust and scalable. Our audit reports provide actionable insights, empowering you to strengthen your IT environment and support business continuity. Thorough hardware and software assessments Network configuration and security evaluations Identification of risks and inefficiencies Detailed reports with improvement recommendations Support for compliance and business continuity planning

Can you help with Microsoft 365 setup and management?

Yes, Solid ITSM specialises in Microsoft 365 deployment, configuration, and ongoing management. We help businesses transition smoothly to Microsoft 365 by tailoring the setup to your organisation’s specific requirements, ensuring seamless integration with your existing IT infrastructure. Our services include user account creation, security configuration, data migration, and application customisation. Beyond initial setup, we offer ongoing support and administration, managing licenses, applying updates, and optimising workflows using Microsoft Teams, SharePoint, Outlook, and other Office apps. Our goal is to maximise productivity while maintaining the highest levels of security and compliance. We also provide user training to ensure your team fully benefits from Microsoft 365’s collaboration and communication features. Tailored Microsoft 365 deployment and migration Security and compliance configuration User management and license administration Workflow optimisation and productivity enhancement Comprehensive user training and ongoing support

Do you provide VOIP system installation and support?

Absolutely. Our VOIP system services include full installation, configuration, and ongoing technical support tailored to your business communication needs. We assess your current infrastructure and recommend the most suitable VOIP solutions, whether cloud-based or on-premises, ensuring cost-effective, reliable, and scalable voice communication. Our experts handle handset provisioning, call routing, voicemail setup, and integration with existing IT systems such as CRM or EPOS. We also provide ongoing maintenance, troubleshooting, and upgrades to guarantee your VOIP system operates smoothly and adapts as your business grows. With enhanced features like call forwarding, conferencing, and mobile integration, our VOIP solutions improve team collaboration and customer engagement. Custom VOIP solution design and installation Integration with business software and hardware Scalable and cost-effective communication systems Ongoing maintenance, troubleshooting, and upgrades Advanced features for collaboration and customer service

Do you provide cybersecurity services?

Yes, we offer a comprehensive suite of cybersecurity services designed to protect your business against evolving digital threats. Our approach combines preventive, detective, and corrective measures, including vulnerability assessments, penetration testing, and continuous monitoring. We help implement robust password management, email security with DMARC, endpoint protection, and Managed Detection & Response (MDR) services. Our team guides you through Cyber Essentials and ISO 27001 certification processes, ensuring compliance with industry standards. With cyber threats increasing in complexity, our proactive security measures safeguard your data, infrastructure, and reputation while enabling business continuity. Vulnerability assessments and penetration testing Email security and DMARC implementation Managed Detection & Response (MDR) services Support for Cyber Essentials and ISO 27001 certifications Ongoing monitoring and incident response

Can you help with cloud migration and infrastructure?

Absolutely. We assist businesses in planning, executing, and managing cloud migration strategies to ensure a smooth transition from on-premise systems to cloud environments. Our cloud services cover public, private, and hybrid clouds, with providers such as Microsoft Azure, AWS, and Google Cloud. We evaluate your current IT landscape, recommend suitable cloud architectures, and handle data migration securely and efficiently. Post-migration, we provide ongoing management of cloud infrastructure, including performance optimisation, security, and cost control. Our goal is to enable scalable, flexible, and resilient IT environments that support your business growth and operational efficiency. Cloud strategy and planning tailored to your needs Secure and efficient data migration Management of public, private, and hybrid cloud environments Performance and cost optimisation Ongoing security and compliance support

Do you offer backup and disaster recovery solutions?

Yes, we provide robust backup and disaster recovery (DR) services to protect your critical business data and ensure rapid recovery from disruptions. Our solutions include automated backups to on-site and off-site locations, cloud storage, and hybrid models depending on your needs. We design tailored disaster recovery plans covering data restoration, system recovery, and business continuity processes. Regular testing and validation ensure your DR strategy is effective. These services minimise downtime and data loss from cyberattacks, hardware failure, or natural disasters. With our backup and DR solutions, your business gains resilience, peace of mind, and compliance with data protection regulations. Automated, secure backups with multiple storage options Custom disaster recovery planning and testing Fast data and system restoration capabilities Protection against cyber threats and hardware failures Compliance with data protection standards

Can you support IT equipment that we already own?

Yes, we provide comprehensive support for IT equipment you already own, regardless of brand or age. Our experienced technicians assess your existing hardware and software to determine the best maintenance, upgrade, or replacement options. We offer troubleshooting, repair, and optimisation services to extend the lifespan and improve the performance of your current equipment. Supporting your existing infrastructure helps reduce costs and downtime by avoiding unnecessary replacements. Whether you have desktops, laptops, servers, networking devices, or peripherals, we tailor our support to fit your operational needs and budget, ensuring continuity and reliability for your business. Full maintenance and repair for existing hardware Performance optimisation and upgrades Support for desktops, servers, and networking equipment Cost-effective alternative to immediate replacement Tailored support plans based on your equipment

What IT consultancy services do you offer?

We provide professional IT consultancy services designed to align your technology strategy with your business goals. Our consultancy includes technology audits, IT roadmaps, process optimisation, policy development, and business continuity planning. We work closely with your team to understand operational challenges and recommend practical solutions to improve efficiency, security, and scalability. Our expertise spans cloud strategy, cybersecurity, infrastructure upgrades, and digital transformation. By partnering with us, you gain access to tailored advice, helping you make informed decisions about IT investments, compliance, and future-proofing your business technology. Technology audits and infrastructure reviews Strategic IT planning and roadmap development Process and policy optimisation for efficiency Business continuity and disaster recovery planning Tailored digital transformation guidance

How quickly can you respond to IT support requests?

We prioritise rapid response to IT support requests to minimise downtime and keep your business running smoothly. Our average first response time aligns with our Service Level Agreements (SLAs), ensuring urgent issues are addressed promptly. Typically, critical incidents receive immediate attention, often within 30 minutes to an hour, while less urgent requests are handled within agreed timeframes. Our proactive monitoring tools also help identify and resolve potential problems before they impact your operations. We tailor our response times to your business needs, offering flexibility for critical systems requiring faster turnaround. By combining expert remote support with onsite visits when necessary, we ensure efficient problem resolution. Priority-based response times aligned with SLAs Critical issues addressed within 30-60 minutes Proactive monitoring to prevent incidents Flexible service levels tailored to business needs Remote and onsite support for faster resolution

Can you assist with software installation and updates?

Absolutely. We support all aspects of software installation, configuration, and updates, ensuring your systems run efficiently and securely. Whether deploying new applications, upgrading existing software, or applying security patches, our team manages the process with minimal disruption. We follow best practices to test updates before rollout, reducing the risk of compatibility issues. Regular software updates are critical to maintaining system stability, improving performance, and protecting against security vulnerabilities. We also offer tailored maintenance schedules to fit your business cycle, ensuring critical applications stay up-to-date without impacting your daily operations. End-to-end software installation and configuration Managed updates and patching processes Compatibility testing before deployment Custom maintenance schedules to minimise disruption Enhanced security and system performance

What is included in your IT service management (ITSM) offering?

Our ITSM service encompasses a comprehensive range of processes designed to align IT services with your business goals, improve service delivery, and enhance user satisfaction. This includes incident and problem management, change management, service request fulfilment, asset management, and continual service improvement. We deploy ITIL-aligned frameworks tailored to your organisation’s size and complexity. Our ITSM offering also includes detailed reporting, performance tracking, and user support via multiple channels. By centralising IT service operations, we help reduce costs, optimise resource allocation, and increase transparency across your IT environment. Incident, problem, and change management Service request fulfilment and asset tracking ITIL-aligned frameworks customised to your needs Performance reporting and analytics Multi-channel user support and continual improvement

How do you ensure data backup and disaster recovery?

We implement robust data backup and disaster recovery solutions designed to protect your critical business information and ensure rapid restoration in the event of an incident. Our approach includes automated, scheduled backups with secure storage either on-premise, in the cloud, or hybrid configurations. We regularly test recovery procedures to guarantee data integrity and minimise downtime during an emergency. Our disaster recovery plans are tailored to your business continuity requirements, addressing various risks from hardware failures to cyberattacks. With encrypted backups and failover systems, we maintain the highest standards of data security and availability, giving you confidence in your IT resilience. Automated, secure backup scheduling Cloud, on-premise, and hybrid storage options Regular testing of recovery procedures Tailored disaster recovery and business continuity plans Encrypted data and failover systems for maximum security

What IT services do you offer?

Solid ITSM provides a comprehensive range of IT services designed to support businesses of all sizes and sectors. Our offerings include remote IT support, hardware and software procurement, network infrastructure design, cloud services such as migration and management, cybersecurity measures, backup and disaster recovery, and specialist consultancy. We aim to provide tailored solutions that align with your business objectives, ensuring maximum efficiency and security. Whether you need help with day-to-day IT operations, strategic technology planning, or managing complex digital transformations, our expert team is equipped to assist you every step of the way. By leveraging the latest technologies and industry best practices, we deliver scalable and future-proof IT solutions that empower your business to grow and thrive. Remote and onsite IT support tailored to your needs Cloud migration, management, and infrastructure services Cybersecurity, including penetration testing and compliance support Hardware and software procurement with vendor management Strategic IT consultancy, audits, and business continuity planning

How does your remote IT support work?

Our remote IT support service enables us to quickly diagnose and resolve IT issues without the need for onsite visits, saving you time and reducing downtime. Using secure remote access tools, our technicians connect directly to your systems to troubleshoot problems, perform updates, install software, and monitor your IT environment. This approach offers immediate assistance, often resolving issues before they impact your business operations. Remote support is ideal for urgent issues, regular maintenance, and managing widespread IT infrastructures across multiple locations. Additionally, it supports flexible working arrangements, ensuring your staff receive timely help wherever they are. Our remote support service is backed by Service Level Agreements (SLAs) that guarantee response times and prioritise your critical IT needs. Secure remote access for fast issue resolution Proactive monitoring and maintenance Immediate troubleshooting without travel delays Supports multiple locations and remote staff SLA-backed response times and prioritisation

What device installation and migration services are available?

Solid ITSM offers comprehensive device installation and migration services to ensure your technology infrastructure runs smoothly during upgrades or relocations. We handle everything from setting up desktops, laptops, servers, printers, and network devices to migrating data and applications between systems or cloud platforms. Our migration services include detailed planning, data backup, and thorough testing to minimise disruption and data loss risks. Whether you’re upgrading hardware, moving offices, or consolidating IT systems, our experienced team manages the entire process efficiently. We ensure all devices are securely configured and optimised for performance, allowing your business to continue operating without interruption during transitions. Installation of desktops, laptops, servers, and peripherals Data and application migration with full backups Network device configuration and optimisation Detailed migration planning and risk mitigation Support for office relocations and IT system upgrades

Can you supply hardware?

Yes, we supply a full range of IT hardware to meet all your business needs. From desktop computers, laptops, servers, and networking equipment to printers, scanners, and peripherals, we source high-quality products from trusted manufacturers. Our procurement process ensures you receive reliable, efficient, and cost-effective hardware that aligns with your operational requirements. Whether you need to upgrade existing infrastructure or equip a new office, we handle everything from ordering to delivery. Our goal is to provide hardware that supports your technology strategy while maximising performance and longevity. Additionally, we offer flexible leasing options and maintenance plans to help manage your IT investment. Comprehensive range of IT hardware available Equipment for desktops, servers, networking, and peripherals Sourcing from leading brands to ensure quality and reliability Flexible leasing and purchase options End-to-end procurement and delivery management

What brands do you offer?

We supply IT hardware and solutions from a wide range of industry-leading brands known for quality, reliability, and performance. Our portfolio includes Dell, Lenovo, HP, Cisco, Ubiquiti, Apple, Microsoft, Epson, Brother, Netgear, and Synology, among others. These partnerships allow us to source the latest technology tailored to your specific business needs. Whether you require enterprise-grade servers, networking equipment, secure endpoint devices, or reliable peripherals, we ensure your IT infrastructure is built with trusted components. We stay up to date with product developments and offer expert advice on selecting the right brands to support your operational goals and scalability. Dell, Lenovo, HP for desktops, laptops, and servers Cisco, Ubiquiti, Netgear for networking solutions Apple and Microsoft for specialised devices and software Epson, Brother for printing and imaging hardware Synology for storage and NAS solutions

Do you have a dedicated installation team?

Yes, we have a highly skilled and experienced installation team dedicated to ensuring your IT hardware and systems are set up correctly and efficiently. Our team works closely with you to plan installations that minimise business disruption and ensure smooth integration with your existing infrastructure. Whether it’s setting up new workstations, deploying network devices, or installing complex server environments, we follow best practices and industry standards. Our installers are trained in the latest technologies and security protocols, guaranteeing that your systems are optimised and compliant from day one. Post-installation, we provide comprehensive testing and documentation to ensure everything operates seamlessly. Skilled installation professionals with sector experience Detailed planning to minimise business disruption Adherence to industry best practices and security standards Full setup of hardware and software integration Post-installation testing and documentation

Can you support IT equipment that we already own?

Yes, we provide comprehensive support for IT equipment you already own, regardless of brand or age. Our experienced technicians assess your existing hardware and software to determine the best maintenance, upgrade, or replacement options. We offer troubleshooting, repair, and optimisation services to extend the lifespan and improve the performance of your current equipment. Supporting your existing infrastructure helps reduce costs and downtime by avoiding unnecessary replacements. Whether you have desktops, laptops, servers, networking devices, or peripherals, we tailor our support to fit your operational needs and budget, ensuring continuity and reliability for your business. Full maintenance and repair for existing hardware Performance optimisation and upgrades Support for desktops, servers, and networking equipment Cost-effective alternative to immediate replacement Tailored support plans based on your equipment

Can you audit our equipment and network?

Yes, we offer comprehensive IT audits covering your hardware, software, and network infrastructure. Our detailed assessments evaluate equipment condition, security vulnerabilities, compliance with industry standards, and overall performance. We identify potential risks, inefficiencies, and opportunities for improvement. The audit results include clear recommendations for optimisation, upgrade, or replacement, helping you make informed decisions and plan your IT budget effectively. Network audits assess configuration, bandwidth usage, security protocols, and device health to ensure your infrastructure is robust and scalable. Our audit reports provide actionable insights, empowering you to strengthen your IT environment and support business continuity. Thorough hardware and software assessments Network configuration and security evaluations Identification of risks and inefficiencies Detailed reports with improvement recommendations Support for compliance and business continuity planning

Can you help with Microsoft 365 setup and management?

Yes, Solid ITSM specialises in Microsoft 365 deployment, configuration, and ongoing management. We help businesses transition smoothly to Microsoft 365 by tailoring the setup to your organisation’s specific requirements, ensuring seamless integration with your existing IT infrastructure. Our services include user account creation, security configuration, data migration, and application customisation. Beyond initial setup, we offer ongoing support and administration, managing licenses, applying updates, and optimising workflows using Microsoft Teams, SharePoint, Outlook, and other Office apps. Our goal is to maximise productivity while maintaining the highest levels of security and compliance. We also provide user training to ensure your team fully benefits from Microsoft 365’s collaboration and communication features. Tailored Microsoft 365 deployment and migration Security and compliance configuration User management and license administration Workflow optimisation and productivity enhancement Comprehensive user training and ongoing support

Do you provide VOIP system installation and support?

Absolutely. Our VOIP system services include full installation, configuration, and ongoing technical support tailored to your business communication needs. We assess your current infrastructure and recommend the most suitable VOIP solutions, whether cloud-based or on-premises, ensuring cost-effective, reliable, and scalable voice communication. Our experts handle handset provisioning, call routing, voicemail setup, and integration with existing IT systems such as CRM or EPOS. We also provide ongoing maintenance, troubleshooting, and upgrades to guarantee your VOIP system operates smoothly and adapts as your business grows. With enhanced features like call forwarding, conferencing, and mobile integration, our VOIP solutions improve team collaboration and customer engagement. Custom VOIP solution design and installation Integration with business software and hardware Scalable and cost-effective communication systems Ongoing maintenance, troubleshooting, and upgrades Advanced features for collaboration and customer service

Do you provide cybersecurity services?

Yes, we offer a comprehensive suite of cybersecurity services designed to protect your business against evolving digital threats. Our approach combines preventive, detective, and corrective measures, including vulnerability assessments, penetration testing, and continuous monitoring. We help implement robust password management, email security with DMARC, endpoint protection, and Managed Detection & Response (MDR) services. Our team guides you through Cyber Essentials and ISO 27001 certification processes, ensuring compliance with industry standards. With cyber threats increasing in complexity, our proactive security measures safeguard your data, infrastructure, and reputation while enabling business continuity. Vulnerability assessments and penetration testing Email security and DMARC implementation Managed Detection & Response (MDR) services Support for Cyber Essentials and ISO 27001 certifications Ongoing monitoring and incident response

Can you help with cloud migration and infrastructure?

Absolutely. We assist businesses in planning, executing, and managing cloud migration strategies to ensure a smooth transition from on-premise systems to cloud environments. Our cloud services cover public, private, and hybrid clouds, with providers such as Microsoft Azure, AWS, and Google Cloud. We evaluate your current IT landscape, recommend suitable cloud architectures, and handle data migration securely and efficiently. Post-migration, we provide ongoing management of cloud infrastructure, including performance optimisation, security, and cost control. Our goal is to enable scalable, flexible, and resilient IT environments that support your business growth and operational efficiency. Cloud strategy and planning tailored to your needs Secure and efficient data migration Management of public, private, and hybrid cloud environments Performance and cost optimisation Ongoing security and compliance support

Do you offer backup and disaster recovery solutions?

Yes, we provide robust backup and disaster recovery (DR) services to protect your critical business data and ensure rapid recovery from disruptions. Our solutions include automated backups to on-site and off-site locations, cloud storage, and hybrid models depending on your needs. We design tailored disaster recovery plans covering data restoration, system recovery, and business continuity processes. Regular testing and validation ensure your DR strategy is effective. These services minimise downtime and data loss from cyberattacks, hardware failure, or natural disasters. With our backup and DR solutions, your business gains resilience, peace of mind, and compliance with data protection regulations. Automated, secure backups with multiple storage options Custom disaster recovery planning and testing Fast data and system restoration capabilities Protection against cyber threats and hardware failures Compliance with data protection standards

What IT consultancy services do you offer?

We provide professional IT consultancy services designed to align your technology strategy with your business goals. Our consultancy includes technology audits, IT roadmaps, process optimisation, policy development, and business continuity planning. We work closely with your team to understand operational challenges and recommend practical solutions to improve efficiency, security, and scalability. Our expertise spans cloud strategy, cybersecurity, infrastructure upgrades, and digital transformation. By partnering with us, you gain access to tailored advice, helping you make informed decisions about IT investments, compliance, and future-proofing your business technology. Technology audits and infrastructure reviews Strategic IT planning and roadmap development Process and policy optimisation for efficiency Business continuity and disaster recovery planning Tailored digital transformation guidance

How quickly can you respond to IT support requests?

We prioritise rapid response to IT support requests to minimise downtime and keep your business running smoothly. Our average first response time aligns with our Service Level Agreements (SLAs), ensuring urgent issues are addressed promptly. Typically, critical incidents receive immediate attention, often within 30 minutes to an hour, while less urgent requests are handled within agreed timeframes. Our proactive monitoring tools also help identify and resolve potential problems before they impact your operations. We tailor our response times to your business needs, offering flexibility for critical systems requiring faster turnaround. By combining expert remote support with onsite visits when necessary, we ensure efficient problem resolution. Priority-based response times aligned with SLAs Critical issues addressed within 30-60 minutes Proactive monitoring to prevent incidents Flexible service levels tailored to business needs Remote and onsite support for faster resolution

Can you assist with software installation and updates?

Absolutely. We support all aspects of software installation, configuration, and updates, ensuring your systems run efficiently and securely. Whether deploying new applications, upgrading existing software, or applying security patches, our team manages the process with minimal disruption. We follow best practices to test updates before rollout, reducing the risk of compatibility issues. Regular software updates are critical to maintaining system stability, improving performance, and protecting against security vulnerabilities. We also offer tailored maintenance schedules to fit your business cycle, ensuring critical applications stay up-to-date without impacting your daily operations. End-to-end software installation and configuration Managed updates and patching processes Compatibility testing before deployment Custom maintenance schedules to minimise disruption Enhanced security and system performance

What is included in your IT service management (ITSM) offering?

Our ITSM service encompasses a comprehensive range of processes designed to align IT services with your business goals, improve service delivery, and enhance user satisfaction. This includes incident and problem management, change management, service request fulfilment, asset management, and continual service improvement. We deploy ITIL-aligned frameworks tailored to your organisation’s size and complexity. Our ITSM offering also includes detailed reporting, performance tracking, and user support via multiple channels. By centralising IT service operations, we help reduce costs, optimise resource allocation, and increase transparency across your IT environment. Incident, problem, and change management Service request fulfilment and asset tracking ITIL-aligned frameworks customised to your needs Performance reporting and analytics Multi-channel user support and continual improvement

How do you ensure data backup and disaster recovery?

We implement robust data backup and disaster recovery solutions designed to protect your critical business information and ensure rapid restoration in the event of an incident. Our approach includes automated, scheduled backups with secure storage either on-premise, in the cloud, or hybrid configurations. We regularly test recovery procedures to guarantee data integrity and minimise downtime during an emergency. Our disaster recovery plans are tailored to your business continuity requirements, addressing various risks from hardware failures to cyberattacks. With encrypted backups and failover systems, we maintain the highest standards of data security and availability, giving you confidence in your IT resilience. Automated, secure backup scheduling Cloud, on-premise, and hybrid storage options Regular testing of recovery procedures Tailored disaster recovery and business continuity plans Encrypted data and failover systems for maximum security

Trusted IT Support + Spain + Gibraltar + UK + SolidITSM

Business consultacy.

A clear road map gives your business direction, stability, and confidence. We work with you to build a practical strategy that supports steady growth and long term progress. Each plan is shaped around your goals, resources, and realistic timelines, which helps your team stay focused on what matters most. By outlining priorities and identifying the right sequence of actions, we help you avoid wasted effort and make better decisions. This structured approach creates a smoother path forward and strengthens the foundations of your business.

Long term strategy planning
Clear, realistic milestones
Prioritised actions for growth
Improved decision making
A road map to plan future growth

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AI Automation.

Successful AI automation depends on clear strategy, intelligent integration, and streamlined workflows that support everyday business operations. We help small and medium sized businesses adopt practical AI solutions that save time, reduce manual workload, and improve overall efficiency. Our approach focuses on real value, from automated customer support and data processing to smarter decision making and personalised user experiences. We guide you through every stage, ensure smooth implementation, and optimise tools so they work reliably within your existing systems.

Practical AI tools that simplify daily tasks
Automation that reduces manual workload and errors
Intelligent workflows designed to boost productivity
Smooth integration with your current systems
Ongoing optimisation and support for long term value

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Policies and procedures.

Strong documentation keeps your organisation consistent, compliant, and efficient. We create policies, procedures, and standard operating procedures that are easy to follow and tailored to your business. This gives your team clarity about how tasks should be completed and reduces the risk of errors or misunderstandings. Well written documentation also protects your business by ensuring important processes are captured and not lost when staff change. With everything clearly set out, your organisation becomes more reliable and easier to manage.

Complete policy creation
Clear process documentation
Consistent day to day operations
Reduced operational risk
Enhanced staff onboarding and training efficiency

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Service improvements.

Improving service delivery strengthens your reputation and boosts customer satisfaction. We review your current performance, identify gaps, and introduce practical improvements that make your service faster, smoother, and more consistent. By refining workflows and removing bottlenecks, your team can work more efficiently and serve customers with greater confidence. This creates a better experience for your clients and supports stronger business growth. Small improvements in service quality often lead to significant gains in customer loyalty.

Performance assessments
Workflow improvements
Higher customer satisfaction
Stronger service reliability
Increased customer retention and loyalty

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Project management.

Successful projects depend on clear planning, steady control, and careful oversight. We manage each project from start to finish to ensure everything stays aligned with agreed budgets, timelines, and quality standards. Our approach reduces the risk of delays and prevents unnecessary costs. We communicate clearly, keep every stakeholder informed, and resolve issues before they can affect progress. This helps your business introduce changes smoothly and maintain confidence in every stage of delivery.

Structured project planning
Active progress monitoring
Controlled budgets and timelines
Smooth implementation of changes
Proactive risk identification and mitigation

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Security certification.

Successful security starts with clear certification pathways, thorough assessment, and continuous improvement. We guide your business through Cyber Essentials, Cyber Essentials Plus, and ISO 27001 certification processes to ensure full compliance and robust protection. Our services help you implement essential safeguards, validate them through hands-on testing, and establish a comprehensive information security management system.

Essential protection against common cyber threats
Hands-on verification with Cyber Essentials Plus
Comprehensive framework through ISO 27001
Ongoing support for continual security improvement
Clear communication and stakeholder engagement

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Website design.

Successful website design depends on clear strategy, user-focused creativity, and seamless execution. We manage each project from concept to launch to ensure your site aligns with your brand, engages visitors, and meets your business goals. Our approach combines intuitive design, responsive functionality, and fast performance to deliver a polished online presence. We keep you involved throughout the process, address challenges proactively, and ensure your website provides a smooth, enjoyable experience for every user. This helps your business stand out, attract more customers, and grow confidently in the digital space.

User-centred design for maximum engagement
Responsive layouts optimized for all devices
Fast, reliable performance and load times
Clear communication and collaborative feedback
Seamless integration with your brand and goals

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Online marketing.

Successful online marketing relies on strategic planning, targeted campaigns, and consistent performance tracking to boost your brand’s visibility and growth. We handle every aspect of your marketing journey, including SEO optimisation, paid marketing, and Google Maps local SEO, ensuring your business reaches the right audience and drives meaningful engagement. Our approach combines data-driven insights, creative content, and multi-channel promotion to maximise your online presence across search engines and social platforms. We provide transparent reporting, adjust strategies proactively, and focus on delivering a strong return on investment. This helps your business grow brand awareness, attract qualified leads, and build lasting customer relationships.

SEO strategies to improve organic search rankings
Targeted paid marketing campaigns for maximum ROI
Google Maps optimisation for enhanced local visibility
Engaging content that drives conversions and shares
Transparent reporting with ongoing optimisation and insights

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Software design.

Successful system and software design relies on clear architecture, clean code, and solutions that support long term growth. Our team specialises in Python development and creates reliable, scalable systems tailored to the needs of small and medium sized businesses. We focus on building software that solves real problems, improves workflow efficiency, and integrates smoothly with your existing technology. Throughout the process, we keep communication open, refine features based on your feedback, and ensure every component meets your performance and security goals. This helps your business operate more efficiently, adapt to change, and maintain a stable, future ready digital environment.