Solid ITSM + Terms and Conditions
Last updated: [10/11/2025]
These Terms and Conditions govern the use of the Solid ITSM website and the provision of services by Solid ITSM. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our website or services.
1. About Us
Business name: Solid ITSM
Website: https://soliditsm.co.uk
Contact email: info@soliditsm.co.uk
Business address: [To be added]
2. Use of Our Website
Our website is provided for general information about our services. You agree to use the website lawfully and not in any way that could damage, disable, or impair the site or interfere with other users.
You must not:
Attempt to gain unauthorised access to the website or its systems
Use the website for fraudulent or unlawful purposes
Introduce viruses or malicious code
We reserve the right to restrict or terminate access to the website if these terms are breached.
3. Services
Solid ITSM provides IT support, managed IT services, consultancy, and related technology services. Specific services, deliverables, response times, and pricing will be defined in a separate agreement, proposal, or statement of work agreed between Solid ITSM and the client.
Information on this website does not constitute a binding offer and may be updated or changed at any time.
4. Client Responsibilities
Clients agree to:
Provide accurate and complete information required for service delivery
Ensure authorised access to systems, premises, and users where necessary
Maintain appropriate software licences and legal compliance
Follow reasonable guidance provided by Solid ITSM to support security and stability
Failure to meet these responsibilities may impact service delivery and outcomes.
5. Support and Availability
Support hours, response times, and service levels are defined within agreed service contracts or service level agreements (SLAs). While we aim to deliver reliable and responsive support, we do not guarantee uninterrupted service or fault-free systems.
6. Fees and Payment
Fees for services will be agreed in writing before work begins. Invoices must be paid within the agreed payment terms.
Late payments may result in:
Suspension of services
Additional charges or interest
Termination of agreements in line with contractual terms
All prices are exclusive of VAT unless stated otherwise.
7. Intellectual Property
All content on this website, including text, branding, logos, and materials, is the intellectual property of Solid ITSM unless stated otherwise. You may not copy, reproduce, or distribute any content without prior written permission.
Any materials created by Solid ITSM during service delivery remain our intellectual property unless otherwise agreed in writing.
8. Confidentiality
Both parties agree to keep confidential any sensitive or proprietary information disclosed during the course of service delivery. This includes business data, system information, credentials, and client materials.
Confidentiality obligations remain in place after services end.
9. Data Protection
Solid ITSM processes personal data in accordance with applicable data protection laws. Please refer to our Privacy Policy for full details on how we collect, use, and protect personal data.
10. Limitation of Liability
While we take reasonable care in delivering our services, Solid ITSM will not be liable for:
Indirect or consequential losses
Loss of profits, revenue, or business
Data loss where appropriate backups were not in place
Issues caused by third-party systems, software, or providers
Our total liability will be limited to the fees paid for the relevant services, except where liability cannot be limited by law.
11. Third-Party Services
Our services may involve third-party software, platforms, or providers. We are not responsible for the performance, availability, or actions of third parties, although we may assist with coordination and support where appropriate.
12. Termination
Either party may terminate services in accordance with the terms set out in the relevant service agreement. On termination:
Outstanding fees remain payable
Access to systems and data will be handled in line with contractual and legal obligations
Confidentiality obligations continue
13. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be published on this page, with the updated date clearly shown.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Email: info@soliditsm.co.uk
Our IT support services give your business fast fixes, proactive monitoring, and reliable experts who keep everything running without disruption. We stop problems before they happen and keep your systems secure, smooth, and ready for work. Let us handle the tech so you can focus on growing your business.
Our security services protect your business with strong digital and physical defences that keep threats out and operations running smoothly. We secure your network, devices, data, and premises with proactive monitoring, advanced protection tools, and fast response when issues arise. From cyber attacks to unauthorised access, we help you stay safe.
Service improvement is about more than fixing what is broken. It is about continuously refining how your IT services are delivered so they remain efficient, reliable, and aligned with your business goals. Our service improvement approach focuses on analysing performance, identifying gaps, and implementing practical enhancements
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Our technical partners are carefully selected industry leaders, providing cutting-edge technology and reliable solutions that complement our services. By collaborating with trusted brands, we ensure our clients benefit from the highest quality hardware, software, and support. These partnerships enable us to deliver seamless integrations, enhanced security, and scalable systems tailored to your business needs, helping you stay ahead in a rapidly evolving digital landscape.
