Solid ITSM works with a wide range of industries, including professional services, financial organisations, legal practices, healthcare providers, retail and hospitality businesses, and growing SMEs. Each sector comes with its own operational pressures, security expectations, and compliance requirements. We take time to understand how each business operates, which systems are critical, and where downtime or data loss would have the greatest impact. This allows us to tailor support models, response priorities, and security controls to suit real-world requirements.

Our pricing models are designed to be transparent and flexible, supporting predictable budgeting while maintaining high service standards. Many clients choose fixed monthly managed IT support for clarity and cost control, while others prefer per-user, per-device, or hybrid models depending on how their teams operate. Whatever the structure, our services are clearly defined so clients understand what is included, how support is delivered, and how performance is measured.

At Solid ITSM, our approach is built around partnership. We work closely with our clients, acting as an extension of their business rather than a detached supplier. Clear communication, accountability, and consistency sit at the heart of everything we do. Our goal is to make IT feel calm, controlled, and professionally managed, allowing leadership teams to focus on strategy, growth, and customer experience with confidence that their technology is in safe hands.

By combining decades of experience across technical delivery, project management, and service improvement, Solid ITSM delivers IT support that is dependable, scalable, and aligned with long-term business goals. Whether you are looking for a fully outsourced IT function or a trusted partner to strengthen your existing capability, we provide the structure, expertise, and service quality needed to support your business today and into the future.