IT Hardware & Software Procurement
Smart Procurement. Seamless Delivery.
Rock-solid IT procurement, trusted sourcing, best pricing, dependable supply chains.
Fast sourcing and delivery across Gibraltar, Spain, and the UK
Best-value quotes, standardised options, and tighter licence control
One point of contact from order to rollout, including tracking and support
What is IT Procurement?
We source the right IT equipment at the best price for your business.
IT procurement is the structured, strategic way businesses source, purchase, and manage the technology they rely on every day, from laptops and servers to software licences and cloud subscriptions. Rather than reacting to ad-hoc requests or chasing suppliers, effective IT procurement brings control, consistency, and clarity to how technology is bought and deployed. For organisations in Gibraltar, Spain, and the UK, this means having the right equipment in place when teams need it, avoiding overspend on unused software, and ensuring every purchase aligns with security, compliance, and operational standards. Done properly, IT procurement is not just about buying hardware or software, it is about supporting growth, reducing risk, and keeping teams productive without disruption.
Solid ITSM approaches IT procurement as a managed service, not a one-off transaction. We handle the entire journey, from understanding your requirements and recommending the right solutions, through to sourcing, ordering, delivery, and ongoing lifecycle management. Our focus is on speed, reliability, and value, making sure you get proven, business-ready technology without the usual delays, confusion, or hidden costs. By acting as your single point of contact, we remove the friction between vendors, internal teams, and budgets, allowing you to focus on running your business while we make sure your IT foundations remain strong, scalable, and fit for the future.
Benefits of outsourcing your IT Procumenet
Outsourcing your IT procurement allows your business to operate with greater confidence, control, and efficiency, without the overhead of managing suppliers, renewals, and purchasing decisions internally. By placing procurement in the hands of specialists, you gain access to proven processes, stronger supplier relationships, and clearer visibility over spend, while reducing risk and freeing up internal teams to focus on strategic priorities rather than day-to-day buying tasks.
It also helps you avoid inconsistent buying, duplicated orders, and last-minute “rush” purchases that often cost more and deliver less. With a managed approach, your procurement becomes repeatable, accountable, and aligned to how your organisation actually works.
Lower overall IT costs through better pricing, standardisation, and reduced wasted spend
Faster delivery of hardware and software, supporting smooth onboarding and refresh cycles
Clear licence management that helps avoid compliance issues and surprise renewals
Reduced operational risk by using approved, secure, and business-ready technology
Less admin for internal teams, with a single point of contact handling suppliers and orders
Improved planning with predictable refresh cycles, budgeting, and lifecycle visibility
Hardware Procumenet
Hardware procurement is the process of selecting, sourcing, and managing physical IT equipment such as laptops, desktops, monitors, networking gear, and peripherals. When it is handled properly, it keeps your organisation productive by ensuring people have the right equipment, delivered on time, configured consistently, and supported throughout its lifecycle. Many businesses run into avoidable issues when hardware is purchased ad hoc, including mixed specifications, long lead times, warranty confusion, and unexpected failures that force costly last-minute replacements. A managed procurement approach brings control and consistency by standardising what you buy, aligning it to job roles, and planning refresh cycles so your IT estate stays reliable and secure. It also reduces internal admin, because your team is no longer stuck chasing suppliers, comparing quotes, or untangling delivery problems.
Standardised device bundles by role to simplify support and reduce downtime
Faster onboarding with predictable ordering, delivery, and setup coordination
Better cost control through lifecycle planning and fewer emergency purchases
Cleaner asset tracking with consistent models, warranties, and ownership records
Improved security posture by reducing outdated or unsupported hardware in use
Software Procurement
Software procurement covers the selection, purchasing, and ongoing management of applications, licences, and subscriptions, from productivity tools to cybersecurity platforms and specialist software. Without structure, software buying can become fragmented, with different departments purchasing overlapping tools, licences being left unused, and renewals rolling in without visibility or accountability. A managed approach brings order by aligning software choices to business requirements, controlling who can purchase what, and tracking entitlements and usage over time. This is especially important for growing organisations, where the number of tools and subscriptions can increase quickly, and small inefficiencies can add up to meaningful monthly cost. Done well, software procurement supports both compliance and user experience, ensuring teams have access to what they need while keeping budgets controlled.
Reduced wasted spend by reclaiming unused licences and right-sizing plans
Fewer renewal surprises with clear renewal dates, ownership, and approvals
Stronger compliance through accurate licence records and entitlement tracking
Better security with controlled access, approved tools, and leaver licence removal
Improved productivity by standardising tools and reducing duplicate software choices
Top 10 IT Procumenet Products
Creating a backup and recovery plan is one of the most important steps a business can take to protect its data, systems and operations. When unexpected events occur, a clear strategy ensures your organisation can recover quickly, avoid costly downtime and continue working with confidence. Whether the threat is a cyber attack, technical failure or accidental data loss, a structured plan provides reassurance that your information is safe and your processes are ready for fast restoration. The following steps explain how to build a practical, effective and reliable backup and recovery plan that supports your long term business resilience.
1. Business Laptops
Business laptops are a core part of day-to-day operations, supporting productivity, mobility, and secure access to company systems. Solid ITSM typically sources trusted business-grade devices from Lenovo, Dell, and HP, brands known for reliability, long lifecycle support, and enterprise warranty options. Standardising on proven laptop manufacturers allows businesses to simplify support, reduce compatibility issues, and maintain consistent performance across teams, whether staff are office-based, remote, or hybrid.
Consistent device performance across teams
Faster onboarding for new starters
Easier support and warranty management
Predictable refresh and replacement cycles
Reduced downtime from ageing equipment
2. Business Desktops
Desktop computers remain essential for fixed workstations, shared environments, and roles that demand stability or higher performance. Solid ITSM works with established vendors such as Dell, HP, and Lenovo to deliver business desktops that are secure, dependable, and easy to manage at scale. A structured desktop procurement approach helps organisations avoid mixed hardware estates and ensures long-term reliability.
Improved system stability for office-based roles
Simplified IT support through standardisation
Longer hardware lifespan and better ROI
Easier asset tracking and auditing
Reduced risk of unsupported hardware
3. Business Phone Systems
Modern business phone systems are no longer just about calls, they are central to collaboration, customer service, and remote working. 3CX is often the first choice for businesses looking for a flexible, cost-effective VoIP platform, while Microsoft Teams Phone and RingCentral are popular options for organisations already invested in unified communications. Solid ITSM helps businesses select and deploy the right platform based on scale, call volumes, and integration needs.
Lower call costs compared to traditional telephony
Support for remote, mobile, and multi-site teams
Scalable systems that grow with the business
Improved call handling and customer experience
Reduced reliance on on-premise phone hardware
4. Microsoft Licensing and Productivity Software
Microsoft licensing underpins email, collaboration, security, and device management for many organisations. Solid ITSM primarily supports environments built on Microsoft cloud licensing, including premium productivity and security plans, ensuring licences are correctly assigned and actively managed. A structured licensing approach prevents overspend, reduces compliance risk, and keeps tools aligned with how teams actually work.
Fewer unused or duplicated licences
Clear visibility of users, costs, and renewals
Improved security through correctly licensed features
Easier budgeting and forecasting
Reduced risk during audits or reviews
5. Networking Equipment
Reliable networking is the foundation of every connected business. Solid ITSM sources networking equipment from established vendors such as Cisco, Ubiquiti, and Aruba, helping organisations build stable, secure, and scalable networks. Business-grade networking improves performance while giving IT teams visibility and control.
Faster, more reliable network performance
Improved security and traffic control
Scalable infrastructure for growing teams
Centralised management and monitoring
Reduced connectivity issues and downtime
6. Routers and Firewalls
Routers and firewalls control access to your network and protect against external threats. Solid ITSM works with vendors such as Fortinet, Cisco, and Ubiquiti to deliver secure, business-ready perimeter protection. Proper procurement ensures performance and security are balanced correctly.
Stronger protection against cyber threats
Secure remote and site-to-site access
Improved network reliability
Better visibility of traffic and risks
Support for compliance and security standards
7. Switching and Storage
Switching and storage systems support internal connectivity, file access, and application performance. Solid ITSM procures enterprise-grade solutions from HPE, Dell, and NetApp, ensuring compatibility and long-term scalability. Standardised infrastructure makes expansion and maintenance far simpler.
Faster internal data access
Improved reliability for shared systems
Easier infrastructure expansion
Reduced bottlenecks and performance issues
Clear lifecycle and support planning
8. Backup and Recovery Solutions
Backup and recovery solutions protect businesses from data loss, ransomware, and operational disruption. Solid ITSM commonly supports platforms from Veeam, Acronis, and Datto, ensuring data can be restored quickly when it matters most. Effective procurement focuses on recovery speed, reliability, and testing, not just storage.
Faster recovery after incidents
Reduced risk from ransomware and failures
Protection for cloud and on-premise data
Improved business continuity confidence
Clear recovery planning and testing
9. Security and Endpoint Protection
Endpoint security protects laptops, desktops, and users from modern cyber threats. Solid ITSM supports solutions from Microsoft, Sophos, and CrowdStrike, helping businesses maintain consistent protection across all devices. Centralised procurement ensures no gaps are left unmanaged.
Consistent protection across all endpoints
Reduced risk of breaches and malware
Centralised security visibility
Easier policy enforcement
Stronger compliance posture
10. Uninterruptible Power Supplies (UPS)
Reliable networking is the foundation of every connected business. Solid ITSM sources networking equipment from established vendors such as Cisco, Ubiquiti, and Aruba, helping organisations build stable, secure, and scalable networks. Business-grade networking improves performance while giving IT teams visibility and control.
Faster, more reliable network performance
Improved security and traffic control
Scalable infrastructure for growing teams
Centralised management and monitoring
Reduced connectivity issues and downtime
Popular Packages
Understanding RTO and RPO is essential for building an effective backup and disaster recovery plan. These two measurements define how quickly your business must recover from an incident and how much data you can safely afford to lose. They guide your backup frequency, your storage choices and the restoration methods you use. When set correctly, they ensure your organisation can return to normal operations without significant disruption. Both terms play a crucial role in shaping your overall continuity strategy, and having clear targets helps your business prepare properly for unexpected downtime.
New Starter IT Package
Hardware and licensing, ready from day one
The New Starter IT Package is designed to remove delays, confusion, and last-minute scrambling when onboarding new employees. Instead of sourcing hardware and licences separately, this package brings everything together into one simple, managed solution. It ensures new starters receive business-ready equipment and access from their first working day, helping them settle in quickly and stay productive. This package is ideal for growing businesses, remote hires, and multi-site teams that want a consistent onboarding experience without increasing internal admin.
What’s included is tailored to the role, but always focuses on reliability, security, and ease of support. Licensing is correctly assigned, hardware is ready to use, and everything aligns with your existing IT standards. Solid ITSM manages the process end to end, from sourcing through to rollout.
Business laptop or desktop based on role
Core productivity and security licensing
User-ready setup and configuration
Delivery to office or remote location
Single point of contact for onboarding
Laptop Workstation Package
A complete mobile workstation for modern teams
The Laptop Workstation Package is built for flexibility, combining mobility with a comfortable, productive desk setup. It’s ideal for hybrid workers, managers, and professionals who move between office, home, and meetings but still need a full workstation experience. Instead of piecing together accessories over time, this package delivers a complete, standardised setup that works seamlessly from day one.
By bundling the laptop with essential peripherals, this package improves ergonomics, reduces setup issues, and simplifies long-term support. Everything is selected to work together reliably, reducing compatibility problems and improving the day-to-day user experience.
Business-grade laptop
Docking station for one-cable connectivity
External monitor for improved productivity
Keyboard and mouse included
Cleaner desk setup with fewer support issues
Desktop Productivity Package
Dual-screen performance for office-based roles
The Desktop Productivity Package is designed for roles that benefit from a fixed workstation and increased screen space. Dual monitors significantly improve efficiency for finance, admin, customer service, and operational teams by reducing window switching and improving visibility. This package delivers a consistent, professional setup that supports focus and productivity throughout the working day.
Everything is sourced and matched to ensure compatibility, reliability, and long-term support. By standardising desktop setups, businesses reduce troubleshooting time and simplify asset tracking and refresh planning.
Business desktop PC
Two full-size monitors for multitasking
Keyboard and mouse included
Stable, office-ready configuration
Easier long-term support and maintenance
Business Phone System Package
Modern cloud telephony built around your business
This package delivers a fully featured business phone system using 3CX, designed for organisations that want professional call handling without the cost and complexity of traditional phone systems. It supports office-based teams, remote workers, and mobile users, all within a single, centrally managed platform.
The system can be installed on laptops, desktops, and mobile phones, allowing staff to take business calls from anywhere. Call routing, extensions, and business rules are configured to match how your organisation operates, ensuring a consistent customer experience and improved internal communication.
Business extensions for users and teams
Intelligent call routing and ring groups
VoIP software for laptops and desktops
Mobile app for calls on smartphones
Scalable system that grows with your business
EPOS Systems
Reliable point-of-sale technology for retail and hospitality
EPOS systems are the backbone of modern retail and hospitality operations, handling sales, payments, stock control, and reporting in real time. Solid ITSM provides complete EPOS system procurement for customer-facing businesses that need dependable, easy-to-use technology at the till. Instead of sourcing hardware, peripherals, software, and setup separately, we deliver a joined-up EPOS solution that is ready to trade from day one.
Our EPOS systems are suitable for shops, cafés, restaurants, bars, and multi-site operators that require consistent setups across locations. We focus on stability, speed, and compatibility, ensuring the EPOS platform integrates smoothly with your network, payment providers, and back-office systems. By managing procurement and setup together, Solid ITSM helps reduce downtime, improve staff experience, and keep transactions flowing smoothly during busy trading periods.
EPOS terminals and touchscreen tills
Receipt printers, cash drawers, and barcode scanners
Card payment terminal integration
Network and connectivity setup for stable operation
Consistent systems across single or multiple locations
Our IT support services give your business fast fixes, proactive monitoring, and reliable experts who keep everything running without disruption. We stop problems before they happen and keep your systems secure, smooth, and ready for work. Let us handle the tech so you can focus on growing your business.
Our security services protect your business with strong digital and physical defences that keep threats out and operations running smoothly. We secure your network, devices, data, and premises with proactive monitoring, advanced protection tools, and fast response when issues arise. From cyber attacks to unauthorised access, we help you stay safe.
Service improvement is about more than fixing what is broken. It is about continuously refining how your IT services are delivered so they remain efficient, reliable, and aligned with your business goals. Our service improvement approach focuses on analysing performance, identifying gaps, and implementing practical enhancements
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Commonly Asked Questions About Out IT Procurment Solutions
We have compiled a list of the most frequently asked questions about our IT hardware and software procurement services to help you understand how we source, supply, and manage business-ready technology. These Frequestly Asked Questions (FAQs) cover everything from device and licensing options to delivery, setup, and ongoing lifecycle support. If you need further information, you are welcome to contact us at any time. You can also explore our full FAQ section for broader guidance on procurement processes, vendor support, installations, and account management.
What’s included in Solid ITSM’s IT procurement service?
Solid ITSM’s IT procurement service covers the full journey from initial requirement through to delivery, deployment, and ongoing management. We start by understanding how your business operates, who the technology is for, and what level of performance, security, and scalability is required. From there, we recommend suitable solutions, source them from trusted suppliers, and manage the purchasing process on your behalf.
Our service does not stop at ordering. We handle coordination with vendors, track deliveries, manage warranties, and maintain clear records so nothing is lost or forgotten. Where required, we also support installation, configuration, and rollout, ensuring equipment and software are ready for use from day one. By acting as a single point of contact, Solid ITSM removes supplier complexity and internal admin, giving you a predictable, accountable procurement process that scales with your business.
Requirements assessment and solution recommendations
Sourcing and purchasing from approved suppliers
Order tracking, delivery coordination, and documentation
Warranty, renewal, and lifecycle oversight
Optional installation and deployment support
What brands do you work with for hardware and software procurement?
Solid ITSM works with a broad range of established, business-grade technology brands to ensure reliability, security, and long-term support. For hardware procurement, this commonly includes manufacturers such as Dell, HP, and Lenovo, all of which are widely used in professional environments due to their durability, consistent specifications, and strong warranty support. For communications, we regularly support platforms such as 3CX, alongside Microsoft-based calling solutions.
On the software side, we support productivity, security, backup, networking, and infrastructure platforms selected based on your needs, not vendor incentives. We are vendor-agnostic, which means our recommendations are driven by suitability, scalability, and value rather than pushing a specific product. This approach gives businesses confidence that the technology chosen is right for them now and in the future.
Access to trusted, enterprise-grade vendors
Vendor-agnostic advice based on business needs
Long-term availability and warranty-backed products
Reduced risk from unsupported or consumer tools
Consistent compatibility across your IT estate
Can you recommend the right products, or do I need to choose?
You do not need to choose products yourself unless you want to. One of the key benefits of working with Solid ITSM is access to practical, experience-led recommendations based on how your business actually operates. We take the time to understand job roles, performance requirements, security needs, and future growth plans before recommending suitable hardware or software. This avoids the common problem of over-specifying, under-specifying, or buying inconsistent technology across teams.
Our role is to simplify decision-making by narrowing options to proven, business-ready solutions that deliver reliability and value. Where appropriate, we also offer standard device bundles by role, making procurement faster and more consistent. Of course, if you already have preferred brands or standards, we are happy to work within those. The goal is always to remove uncertainty and ensure every purchase supports productivity, security, and long-term supportability.
Clear, practical recommendations based on real use cases
Avoidance of over- or under-specified purchases
Faster decisions with fewer options to evaluate
Consistent standards across teams and locations
Confidence that purchases are fit for purpose
Do you supply business laptops and desktops for teams and new starters?
Yes, Solid ITSM regularly supplies business laptops and desktops for individual users, new starters, and full team refresh projects. We understand how disruptive delays or incorrect specifications can be when onboarding staff or scaling teams. Our procurement process is designed to ensure devices are sourced quickly, match agreed standards, and are ready for use when needed. This is particularly valuable for businesses hiring frequently or operating across multiple locations.
Beyond supply, we help businesses standardise devices by role, making support easier and improving the user experience. We can also coordinate delivery directly to offices or remote workers and, where required, support setup and configuration. By handling procurement centrally, Solid ITSM helps businesses onboard staff smoothly, reduce downtime, and maintain consistency across their IT environment.
Faster onboarding for new starters
Consistent devices across teams
Reduced setup and compatibility issues
Easier long-term support and maintenance
Predictable refresh and replacement planning
Can you procure and set up business phone systems like 3CX?
Yes, Solid ITSM can procure, configure, and deploy modern business phone systems, including 3CX, which is often the preferred choice for businesses looking for a flexible, cost-effective, and scalable VoIP solution. 3CX is well suited to organisations that want powerful call handling, remote working support, and integration with existing systems without the high costs traditionally associated with business telephony. We also support Microsoft-based calling solutions and other cloud phone platforms where they better suit the client’s environment.
Our service goes beyond licensing or provisioning. We help design the phone system around how your business actually operates, including call flows, ring groups, extensions, remote users, and business hours. Where required, we also support handset supply, SIP trunking coordination, and user onboarding. By combining procurement with setup and configuration, we ensure your phone system works properly from day one and delivers a professional experience for both staff and customers.
Lower call costs compared to traditional phone systems
Support for office-based and remote users
Scalable setup that grows with your business
Professional call handling and routing
One supplier for procurement and deployment
Do you provide Microsoft licensing, including Business Premium?
Yes, Solid ITSM provides and manages Microsoft licensing, including Microsoft Business Premium and other cloud subscription options. Microsoft Business Premium is widely used by organisations that want productivity, security, and device management bundled into a single licence. It typically supports email, collaboration, endpoint protection, and mobile device management, making it a strong foundation for modern workplaces.
We help businesses choose the right licences based on user roles and requirements, rather than defaulting everyone to the same plan. This avoids overspending while ensuring staff still have access to the tools they need. In addition to procurement, we manage licence assignment, changes, and visibility, helping businesses stay organised as teams grow or change. Our approach ensures Microsoft licensing remains aligned with real usage and business priorities.
Correct licence selection for each user
Reduced overspend on unused subscriptions
Clear visibility of users and assigned licences
Easier management as teams grow or change
Better use of built-in security and management features
Can you manage software renewals and licence optimisation?
Yes, managing renewals and licence optimisation is a key part of Solid ITSM’s procurement service. Many businesses lose money through forgotten renewals, unused licences, or subscriptions that no longer match how teams work. Without clear ownership, these costs often go unnoticed until budgets are reviewed or contracts renew automatically. Our role is to bring structure, visibility, and accountability to software spend.
We track renewal dates, licence assignments, and usage trends, helping businesses make informed decisions before renewals occur. This includes identifying unused or underused licences, supporting downgrades or consolidations, and ensuring access is removed promptly when staff leave or change roles. Over time, this proactive approach helps reduce wasted spend, improve security, and make budgeting far more predictable.
Fewer surprise renewals and unexpected costs
Reduced spend through licence reclaiming
Better alignment between licences and roles
Improved security through timely access removal
Clear ownership of software subscriptions
Do you install and configure the hardware and software you procure?
Yes, Solid ITSM can install, configure, and deploy the hardware and software we procure, ensuring everything is ready for use when it reaches your team. Procurement alone does not guarantee productivity. Devices and applications need to be set up correctly, securely, and consistently to avoid delays and support issues. By handling deployment as part of the service, we remove the gap between purchasing and day-to-day use.
For hardware, this can include operating system setup, user configuration, application installation, and coordination of delivery to offices or remote workers. For software, we manage licence assignment, configuration, and integration with existing systems. This approach reduces setup errors, improves user experience, and ensures technology aligns with agreed standards from the outset.
Faster time to productivity for users
Consistent configuration across devices
Reduced setup errors and rework
Improved security from day one
Single point of accountability
Can you deliver to Gibraltar, Spain, and the UK?
Yes, Solid ITSM supports procurement and delivery across Gibraltar, Spain, and the UK. Many organisations operate across borders or have teams based in different locations, which can complicate sourcing, logistics, and standardisation. Our procurement process is designed to support multi-location delivery while maintaining consistent hardware and software standards.
We coordinate with suppliers to manage lead times, delivery locations, and documentation, helping ensure users receive the right equipment wherever they are based. This approach reduces delays, avoids mismatched setups, and simplifies support for distributed teams. Whether you are onboarding a single remote worker or rolling out equipment across multiple sites, we provide a clear, controlled process.
Consistent IT standards across regions
Coordinated delivery to multiple locations
Easier support for distributed teams
Reduced logistical complexity
Centralised procurement oversight
How do you handle multi-site rollouts and remote workers?
Supporting multi-site teams and remote workers requires more than simply shipping devices to different addresses. Solid ITSM approaches multi-site procurement as a coordinated rollout, ensuring every user receives equipment that meets the same standards, security requirements, and support expectations, regardless of location. This is particularly important for organisations operating across Gibraltar, Spain, and the UK, where inconsistent setups can quickly increase support overhead and security risk.
We help businesses define standard device bundles, software stacks, and configuration requirements, then manage procurement and delivery accordingly. For remote workers, this means devices arrive ready to use, with the correct software, access, and security controls already in place. For offices and sites, we coordinate delivery schedules to minimise disruption. By managing rollouts centrally, we ensure consistency while still allowing flexibility for local needs.
Consistent device and software standards across all locations
Faster onboarding for remote and distributed teams
Reduced support complexity from mixed setups
Improved security for off-site users
Centralised visibility of deployed equipment
What is your typical lead time for hardware and software orders?
Lead times for hardware and software can vary depending on availability, supplier stock levels, and configuration requirements. Solid ITSM works proactively to provide realistic lead time expectations upfront, rather than vague estimates that cause frustration later. For commonly used business laptops, desktops, and standard software licences, turnaround is often quick, especially when agreed standards are already in place.
Where lead times are longer, such as for large orders, specialist equipment, or infrastructure components, we communicate clearly and help plan around those timelines. This includes advising on temporary solutions, phased rollouts, or alternative options if speed is critical. Our goal is to remove uncertainty and allow businesses to plan onboarding, refresh projects, and expansions with confidence.
Clear lead time expectations from the outset
Faster turnaround for standardised equipment
Advance planning for larger or complex orders
Fewer delays impacting onboarding or projects
Transparent communication throughout the process
Can you provide standard device bundles by role?
Yes, Solid ITSM can define and supply standard device bundles based on user roles, such as office staff, power users, executives, or technical teams. Role-based bundles simplify procurement by reducing unnecessary choice and ensuring each user receives equipment that matches how they actually work. This approach also improves support efficiency and security consistency across the organisation.
We work with you to agree specifications that balance performance, cost, and longevity. Once defined, these bundles become the default option for new starters and replacements, making procurement faster and more predictable. Role-based standards also support lifecycle planning, as refresh cycles can be managed more effectively when devices are consistent.
Faster procurement with pre-approved specifications
Reduced decision fatigue for managers
Consistent performance across similar roles
Easier IT support and troubleshooting
Better control over long-term costs
Do you offer procurement for networking equipment, routers, and firewalls?
Yes, Solid ITSM provides procurement support for core networking infrastructure, including switches, routers, and firewalls. Reliable networking is essential for performance, security, and business continuity, and choosing the right equipment is critical. We help businesses select solutions that align with their size, security requirements, and growth plans, rather than over- or under-specifying infrastructure.
Our approach ensures networking equipment is compatible with existing systems and suitable for future expansion. We also consider factors such as remote access, security controls, and ongoing management requirements. By managing procurement centrally, we help businesses avoid fragmented networks built from mixed or consumer-grade components.
Improved network reliability and performance
Stronger perimeter and internal security
Scalable infrastructure for future growth
Reduced risk from incompatible equipment
Easier management and support
Can you source switches, storage, and server infrastructure?
Yes, Solid ITSM supports the procurement of switches, storage, and server infrastructure for businesses that require on-premise or hybrid IT environments. Infrastructure procurement requires careful planning, as performance, capacity, and compatibility all have long-term implications. We help businesses assess current needs while accounting for future growth, ensuring infrastructure investments deliver lasting value.
By sourcing business-grade infrastructure and aligning it with your operational requirements, we reduce the risk of bottlenecks, downtime, and costly upgrades later. We also help ensure warranties, support contracts, and lifecycle planning are clearly documented, so infrastructure remains reliable and supportable over time.
Reliable performance for core systems
Reduced risk of capacity or performance issues
Clear support and warranty coverage
Infrastructure aligned to business growth
Improved long-term return on investment
Do you supply UPS systems for critical equipment and server rooms?
Yes, Solid ITSM supplies and supports uninterruptible power supply systems for businesses that need to protect critical IT equipment from power disruption. UPS systems play a vital role in preventing data loss, hardware damage, and unexpected downtime caused by power cuts, voltage drops, or electrical instability. For many organisations, even short power interruptions can result in lost productivity or corrupted systems, especially where servers, networking equipment, or on-premise infrastructure are involved.
We help businesses choose UPS solutions that match their actual requirements, including load capacity, runtime expectations, and monitoring needs. This ensures protection is appropriate without unnecessary overspend. UPS procurement is often paired with guidance on placement, lifecycle planning, and replacement schedules, helping businesses maintain resilience over time. By sourcing business-grade UPS solutions and aligning them with your infrastructure, Solid ITSM helps safeguard continuity and reduce operational risk.
Protection against power cuts and electrical issues
Reduced risk of data loss or system corruption
Improved uptime for critical services
Controlled shutdown of systems when required
Increased resilience for core IT infrastructure
Do you offer backup and recovery solutions as part of procurement?
Yes, Solid ITSM provides backup and recovery solutions as part of our wider IT procurement service. Backup is not simply about storing copies of data, it is about ensuring information can be recovered quickly and reliably when incidents occur. These incidents may include cyber attacks, accidental deletion, hardware failure, or wider system outages. Without a properly planned backup and recovery strategy, businesses face prolonged downtime and potential data loss.
We help businesses select backup solutions that align with their environment, whether data is stored on-premise, in the cloud, or across hybrid systems. Our approach focuses on recovery speed, reliability, and testing, not just capacity. Procurement is combined with guidance on retention, recovery objectives, and ongoing management, ensuring backups remain effective as your business evolves.
Faster recovery following incidents
Reduced risk from ransomware and data loss
Protection for cloud and on-premise data
Improved business continuity planning
Greater confidence in recovery readiness
Can you help with vendor management and supplier escalation?
Yes, vendor management and supplier escalation are key parts of Solid ITSM’s procurement service. Managing multiple suppliers can be time-consuming and frustrating, especially when deliveries are delayed, items arrive incorrectly, or warranty issues arise. Without clear ownership, these problems often fall back on internal teams, distracting them from core responsibilities.
Solid ITSM acts as a central point of contact between your business and technology suppliers. We coordinate orders, chase deliveries, handle disputes, and escalate issues when suppliers fail to meet agreed expectations. This reduces internal admin while improving accountability and response times. Over time, structured vendor management also helps businesses reduce supplier sprawl and build more reliable, consistent supplier relationships.
One point of contact for all suppliers
Faster resolution of delivery or warranty issues
Reduced time spent chasing vendors
Improved accountability from suppliers
Cleaner, more manageable supplier landscape
How do you ensure the equipment you procure is secure and business-ready?
Security and reliability are built into Solid ITSM’s procurement process from the outset. Business-ready equipment is selected based on proven performance, long-term support availability, and compatibility with modern security controls. We avoid consumer-grade products that lack lifecycle visibility or enterprise support, as these often introduce unnecessary risk.
Before procurement, we assess how devices and software will be used and what security requirements apply. This ensures compatibility with device management, access control, and security policies. Where required, procurement is paired with secure configuration and deployment support so equipment arrives ready to use. This reduces exposure to misconfiguration, outdated software, and unsupported hardware.
Reduced risk from unsupported or insecure equipment
Consistent security standards across devices
Better compatibility with management tools
Fewer vulnerabilities from ad-hoc purchasing
Improved long-term supportability
Do you provide asset tracking and lifecycle planning for procured items?
Yes, Solid ITSM provides asset tracking and lifecycle planning as part of our procurement service. Procuring technology without tracking quickly leads to confusion around ownership, warranties, age, and replacement needs. Asset tracking ensures every item purchased is recorded, visible, and managed throughout its usable life.
Lifecycle planning helps businesses avoid emergency purchases by identifying when equipment should be refreshed or retired. This allows costs to be spread predictably and reduces disruption caused by unexpected failures. By linking procurement with lifecycle oversight, Solid ITSM helps businesses maintain a cleaner, more reliable IT estate that supports growth and planning.
Clear visibility of owned equipment
Better warranty and support tracking
Predictable refresh and replacement cycles
Reduced emergency purchases
Improved budgeting and forecasting
Our Parners.
Our technical partners are carefully selected industry leaders, providing cutting-edge technology and reliable solutions that complement our services. By collaborating with trusted brands, we ensure our clients benefit from the highest quality hardware, software, and support. These partnerships enable us to deliver seamless integrations, enhanced security, and scalable systems tailored to your business needs, helping you stay ahead in a rapidly evolving digital landscape.
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