3CX VoIP Business Phone Systems

Q: What does VoIP mean?

VoIP stands for Voice over Internet Protocol, a modern technology that enables you to make and receive phone calls over the internet instead of traditional telephone lines. It converts your voice into digital signals, allowing calls to be made from computers, VoIP phones, or mobile apps with a stable internet connection. This technology delivers clear, reliable communication at a lower cost than conventional systems. VoIP has become the foundation for modern business telephony, offering flexibility, scalability and advanced features such as call recording, video conferencing, and instant messaging, all accessible from one unified platform like 3CX. Key Points: VoIP allows voice calls via the internet, replacing outdated phone lines. Enables calls from computers, mobiles, or VoIP desk phones. Provides clearer call quality and improved reliability. Reduces communication costs and hardware needs. Supports advanced features such as call routing and video meetings.

Q: What locations do you offer 3CX installations?

We proudly provide 3CX installation, support and management services across the UK, Spain and Gibraltar. With local offices in Greater Manchester, Sotogrande, and Gibraltar, our teams are positioned to serve businesses across regions including the Costa del Sol, Málaga, Marbella, San Roque, La Línea and Algeciras. We also support remote and cloud-based installations for companies operating internationally. Whether your business needs an on-site setup or a fully hosted 3CX solution, we ensure seamless deployment and ongoing technical support wherever you are located. Key Points: 3CX installations across the UK, Spain, and Gibraltar. Local support teams based in key business regions. On-site, remote and hybrid installation options. Fast response times and ongoing technical care. Experienced engineers specialising in VoIP and 3CX systems.

Q: Can you add smart call routing to different departments?

Yes, 3CX offers intelligent call routing that ensures calls reach the right department or team member quickly. You can create custom routing rules based on time of day, caller ID, or department. The built-in digital receptionist (IVR) greets callers and allows them to select options like “Press 1 for Sales” or “Press 2 for Support.” This eliminates missed calls, reduces waiting times, and improves customer experience. You can even set up overflow rules, directing calls to mobile devices or backup teams if lines are busy or unavailable. Key Points: Intelligent routing based on caller ID, time, or department. Digital receptionist (IVR) for automated call handling. Reduces waiting times and improves response speed. Configurable overflow options for busy lines. Enhances customer satisfaction and call efficiency.

Q: What happens to my existing phone number if we switch systems?

When you move to a 3CX system, your existing phone numbers can be transferred easily through a process called number porting. This means your business keeps its familiar numbers, ensuring continuity for clients and suppliers. Our team handles the entire process, working with your existing telecom provider to ensure a smooth transition with minimal downtime. You can also add new numbers or direct lines as your business expands, giving you total control over your communication setup. Key Points: Keep your existing phone numbers through number porting. Seamless transfer with minimal or no downtime. We manage the process with your current provider. Add new numbers or extensions as you grow. Ensures consistency for customers and suppliers.

Q: How long will it take to install and get our new phone system running?

Installation time depends on your setup, but most 3CX systems are operational within a few days. For smaller offices, configuration can often be completed in a single day. Larger or multi-site installations may take longer, especially if hardware, networking, or SIP trunks are involved. Our engineers pre-configure the system before installation, ensuring minimal disruption to your daily operations. Once installed, we provide testing, user training, and support to make sure everything runs smoothly from day one. Key Points: Fast installation, often within 1–3 days. Minimal downtime during transition. Pre-configuration ensures quick setup. Suitable for small to large business deployments. Includes post-installation testing and training.

Smart Phone Systems for Modern & Mobile Business

Smart, reliable 3CX VoIP business phone systems installed across Gibraltar, Spain & UK

Cut communication costs without compromising quality

Stay connected wherever business takes you

Smart mobile communication made simple – Work from anywhere!

Professional 3CX Phone Systems

Professional 3CX phone systems give businesses the freedom, flexibility and functionality they need to communicate efficiently in today’s fast-paced world. Designed to replace outdated landlines and bulky PBX hardware, 3CX is a cloud-based VoIP solution that keeps your entire team connected wherever they are. From crystal-clear calls and video meetings to chat and call recording, everything is managed within one secure and easy-to-use platform. Trusted by organisations of all sizes, 3CX helps reduce communication costs while improving reliability and collaboration. Working in partnership with Yealink, one of the world’s leading manufacturers of VoIP phones and headsets, 3CX ensures superior audio quality and seamless integration across all devices. Whether you’re running a growing business in Gibraltar, managing multiple sites across Spain or supporting remote teams in the UK, 3CX offers the perfect balance of performance, scalability and simplicity

Yealink Phones & 3CX Software

The combination of Yealink phones and 3CX software creates a powerful, professional-grade communication experience built for modern businesses. Yealink devices are designed to integrate seamlessly with 3CX, offering crystal-clear audio, intuitive interfaces and exceptional reliability. Together, they provide a complete end-to-end solution that enhances productivity, improves call quality and simplifies communication across your organisation.

Yealink’s extensive range includes desktop handsets, cordless DECT phones, and high-quality headsets, all optimised for use with 3CX. Each device connects effortlessly to the 3CX system, allowing users to enjoy features such as presence display, call transfers, conferencing and voicemail directly from their handset. Whether you prefer a traditional desk setup or a fully mobile solution, this partnership ensures your team stays connected, wherever they work.

Key Benefits:
Fully compatible hardware and software integration for flawless performance
Enterprise-grade call quality with noise cancellation and HD audio
Simplified setup and auto-provisioning through 3CX
Wide range of models to suit any business environment or budget
Unified support and updates to keep systems running smoothly

Yealink Deskphone

Yealink Cordless Phone

Yealink Contact Centre Phone

Which Business Phne System?

3CX provides flexible and scalable communication solutions designed to suit every type of organisation, from small teams to large enterprises and contact centres. Each system offers the same professional reliability, but with features tailored to your specific business needs.

For small businesses, 3CX offers an affordable, easy-to-manage system with essential tools like voicemail, call forwarding, and mobile integration. For medium to large companies, it delivers advanced capabilities such as call routing, video conferencing, analytics, and CRM connectivity to streamline operations and boost collaboration. For contact centres, 3CX supports agent performance tracking, call queue management, and real-time reporting, ensuring every customer interaction runs smoothly.

Key Benefits
Scalable and adaptable for growing businesses
Unified communication across voice, video, and chat
Advanced analytics and reporting tools
Secure, compliant, and cloud-ready technology
Cost-effective setup with long-term savings

Small business phone sysems

3CX Phone Systems for Small Businesses

3CX small business phone systems give you everything you need to communicate like a big company, without the high costs. Designed for offices with up to 10 users, it combines professional-grade calling, video meetings, live chat and WhatsApp integration in one easy-to-manage platform. You can make and receive calls from your mobile, laptop or desktop, ensuring your customers can always reach you wherever you’re working. With features such as digital receptionists, call queues and voicemail to email, your business stays responsive, professional and efficient. 3CX helps small businesses cut costs, save time and never miss a call again while keeping communications strictly business.

Key Benefits
Centralised communication with calls, video, and chat in one platform
Remote access apps for iOS, Android and Windows devices
WhatsApp integration for faster responses
Digital receptionist and call queueing included at no extra cost
Quick setup, low maintenance and no long-term contracts

Larger business phone sysems

3CX Phone Systems for Medium to Large Enterprises

3CX enterprise phone systems are designed for organisations that need advanced communication tools, seamless scalability, and full control over their setup. Built for performance and flexibility, 3CX allows large businesses to host their system in the cloud or on-site, giving complete freedom over numbers, SIP trunks, and network management. With no per-user pricing or long-term contracts, it’s an affordable solution that delivers exceptional value. The platform supports unlimited extensions, call queues, advanced reporting, CRM integration and video conferencing, all from a single, easy-to-manage dashboard. Whether you’re running offices across multiple regions or managing large internal teams, 3CX helps simplify communication, reduce costs and increase productivity at every level.

Key Benefits
Enterprise-grade features including video, chat and analytics
Cloud or self-hosted deployment for complete flexibility
Seamless integration with Microsoft 365, Google and leading CRMs
Scalable architecture to support large, multi-site operations
Significant cost savings with no per-user or monthly fees

Contact Center Phone Systems

3CX Phone Systems for Contact Centres

3CX delivers an advanced, AI-powered contact centre solution designed to help businesses provide fast, professional and personalised customer service. With no per-agent fees, every member of your team can handle calls, messages and live chats at no extra cost. The system supports voice, WhatsApp, SMS, Facebook and website chat, creating a single communication hub for all customer interactions. Smart routing, call queues and live dashboards keep your team organised, while AI features like call transcription and sentiment analysis help improve response quality. 3CX ensures your agents stay informed, your managers stay in control and your customers stay satisfied.

Key Benefits
Multi-channel communication including voice, chat, and social messaging
AI tools for transcription, sentiment analysis and performance insights
Skill-based routing and queue management for efficient handling
Real-time wallboards, reports and training tools for managers
No per-agent or per-user fees, reducing operating costs significantly

3CX Functionality

Professional 3CX phone systems give businesses the freedom, flexibility and functionality they need to communicate efficiently in today’s fast-paced world. Designed to replace outdated landlines and bulky PBX hardware, 3CX is a cloud-based VoIP solution that keeps your entire team connected wherever they are. From crystal-clear calls and video meetings to chat and call recording, everything is managed within one secure and easy-to-use platform. It’s a professional-grade system trusted by organisations of all sizes, helping reduce communication costs while improving reliability and collaboration. Whether you’re running a growing business in Gibraltar, managing multiple sites across Spain or supporting remote teams in the UK, 3CX offers the perfect balance of performance, scalability and simplicity.

Windows and Web Client, iOS, Android

3CX makes communication effortless with apps for Windows, Web, iOS and Android, giving you complete control wherever you work. The intuitive interface allows you to make and receive calls, send messages, join video meetings and manage your contacts from any device. Whether you’re working in the office or remotely, the apps ensure your team stays connected securely and efficiently. Each app syncs with your main 3CX system, keeping everything in one place and reducing the need for third-party tools.

Key Features
Access calls, chat and video from any device or browser
Fully synchronised with your main 3CX platform
Secure remote working with simple, reliable setup

Phone Directory

The 3CX phone directory centralises all your business contacts, making it easy to connect with colleagues, clients and suppliers. It supports automatic synchronisation with CRM systems, ensuring your contact list is always up to date. Employees can quickly find numbers, start calls or send messages without switching between different systems. For larger teams, shared directories keep everyone organised and improve response times when handling calls.

Key Features
Unified contact list for quick and easy access
Automatic syncing with company CRMs or address books
Shared directories improve team efficiency and communication

Headset Integration

3CX integrates seamlessly with leading wired and wireless headset brands, allowing users to manage calls without touching their phones. Staff can answer, mute or end calls directly through their headset, increasing comfort and productivity during long working hours. This feature is especially useful for customer service and sales teams who handle frequent calls throughout the day. Clear, hands-free communication helps your team stay focused and efficient.

Key Features
Works with top headset brands for better flexibility
Hands-free operation improves comfort and efficiency
Ideal for call-heavy roles such as sales and support

Call Parking / Pickup

Call parking and pickup make it easy to place a caller on hold and retrieve them from any phone or extension. This feature is invaluable in team-based environments like offices, hotels or retail spaces, where calls may need to be transferred or continued by another staff member. It prevents missed connections and ensures customers receive quick, seamless service. With 3CX, calls are parked securely, labelled clearly, and ready for retrieval.

Key Features
Park calls and retrieve them from any extension
Enhances teamwork and call-handling efficiency
Reduces customer waiting time and missed calls

Call Logging

3CX automatically records call activity, giving you detailed logs of incoming, outgoing and missed calls across your organisation. This feature provides valuable insights into performance, response times and call trends. Managers can review data to optimise workloads, monitor staff efficiency and maintain compliance where needed. With transparent call tracking, businesses can improve customer service, accountability and decision-making.

Key Features
Detailed reporting of all call activity
Helps monitor performance and identify call patterns
Supports compliance and service-quality improvements

IT Support Services

Our IT support services give your business fast fixes, proactive monitoring, and reliable experts who keep everything running without disruption. We stop problems before they happen and keep your systems secure, smooth, and ready for work. Let us handle the tech so you can focus on growing your business.

Cybersecurity Solutions

Our security services protect your business with strong digital and physical defences that keep threats out and operations running smoothly. We secure your network, devices, data, and premises with proactive monitoring, advanced protection tools, and fast response when issues arise. From cyber attacks to unauthorised access, we help you stay safe.

Service Improvement

Service improvement is about more than fixing what is broken. It is about continuously refining how your IT services are delivered so they remain efficient, reliable, and aligned with your business goals. Our service improvement approach focuses on analysing performance, identifying gaps, and implementing practical enhancements

Let's Connect + Follow us + Keep up to date .

Stay updated with our latest projects, technologies, and services. | on FACEBOOK & LINKEDIN | Professional IT Services

All

Business Communication

Cyber Essentials

Cyber Essentials Cerification

Cyber Essentials Plus

Cybersecurity

Hacking

Microsoft Licensing

Reduce The Risk of Hacking

What is Cyber Essentials Certification

Zero Trust Explained

Commonly Asked Questions Our 3CX Business Phone Systems

We’ve compiled a list of the most frequently asked questions about our 3CX Business Phone Systems to help you better understand how they can improve your communication and streamline daily operations. If you’d like more information, please don’t hesitate to contact our team. You can also explore our full Frequestly Asked Questions (FAQs), which provides detailed guidance on all our 3CX features, setup options, and ongoing support services.

What does VoIP mean?

VoIP stands for Voice over Internet Protocol, a modern technology that enables you to make and receive phone calls over the internet instead of traditional telephone lines. It converts your voice into digital signals, allowing calls to be made from computers, VoIP phones, or mobile apps with a stable internet connection. This technology delivers clear, reliable communication at a lower cost than conventional systems. VoIP has become the foundation for modern business telephony, offering flexibility, scalability and advanced features such as call recording, video conferencing, and instant messaging, all accessible from one unified platform like 3CX.

Key Points:
VoIP allows voice calls via the internet, replacing outdated phone lines.
Enables calls from computers, mobiles, or VoIP desk phones.
Provides clearer call quality and improved reliability.
Reduces communication costs and hardware needs.
Supports advanced features such as call routing and video meetings.

What are the benefits of a VoIP phone system?

VoIP phone systems bring a host of advantages for businesses of all sizes. They provide flexibility to make and receive calls from anywhere, using any device, while maintaining professional call quality. Because VoIP operates over the internet, it eliminates expensive line rentals and reduces call charges, especially for international communication. Businesses also gain access to features like auto attendants, call queues, voicemail-to-email, and integrated video conferencing, all designed to streamline operations and improve customer service. With modern VoIP systems like 3CX, scaling your communications becomes simple and cost-effective.

Key Points:
Lower call costs compared to traditional phone systems.
Increased flexibility for remote and hybrid working.
Advanced features such as voicemail, call routing and recording.
Easy scalability as your business grows.
Centralised management for all communication channels.

Are 3CX great VoIP phone systems?

Yes, 3CX is recognised as one of the leading VoIP phone systems globally, trusted by over 350,000 businesses. It offers powerful communication tools that are easy to manage and highly cost-effective. With 3CX, businesses can unify voice calls, video meetings, live chat, and messaging into one platform. It supports mobile apps, browser-based access, and integrations with popular CRMs, making it ideal for teams working across multiple locations. The system’s flexibility and open-standard design mean you’re not tied to specific hardware or vendors, giving you full control over your communications and budget.

Key Points:
Trusted by thousands of global businesses for reliability and value.
Combines calls, chat, video and messaging in one solution.
Works across devices for office and remote teams.
Integrates with leading CRMs and collaboration tools.
No per-user licensing, keeping costs predictable and low

Can you help any business of any size with a VoIP phone system?

Absolutely. VoIP and 3CX systems are scalable, meaning they can be tailored to suit small businesses, medium-sized organisations, or large enterprises. We work with clients of all sizes, providing solutions that match their communication needs and budget. Small businesses often start with a few extensions and grow effortlessly as their team expands, while larger companies benefit from advanced features like call analytics, CRM integration and contact centre tools. Whether you need a simple setup for a small office or a complex multi-site network, our experts can design, install and maintain the perfect solution.

Key Points:
Suitable for start-ups, SMEs and large enterprises.
Scalable systems that grow alongside your business.
Affordable setup options with flexible pricing.
Fully customisable to fit your needs and infrastructure.
Supported by a professional team from setup to ongoing management.

What locations do you offer 3CX installations?

We proudly provide 3CX installation, support and management services across the UK, Spain and Gibraltar. With local offices in Greater Manchester, Sotogrande, and Gibraltar, our teams are positioned to serve businesses across regions including the Costa del Sol, Málaga, Marbella, San Roque, La Línea and Algeciras. We also support remote and cloud-based installations for companies operating internationally. Whether your business needs an on-site setup or a fully hosted 3CX solution, we ensure seamless deployment and ongoing technical support wherever you are located.

Key Points:
3CX installations across the UK, Spain, and Gibraltar.
Local support teams based in key business regions.
On-site, remote and hybrid installation options.
Fast response times and ongoing technical care.
Experienced engineers specialising in VoIP and 3CX systems.

Will 3CX work on my mobile phone or laptop?

Yes, 3CX is designed for complete mobility and convenience. The system includes apps for both iOS and Android, as well as a web client and desktop applications that work seamlessly on Windows and macOS. This means your team can make and receive calls, join video meetings, and send messages using the same business number, whether they’re in the office, at home, or travelling. Calls are routed securely through the 3CX platform, ensuring professional communication wherever you are. It’s an ideal solution for hybrid working environments, ensuring flexibility without compromising security or quality.

Key Points:
Compatible with iOS, Android, Windows, and macOS.
Enables calls and video meetings from anywhere.
Uses your business number for professional consistency.
Supports remote and hybrid work models.
Easy-to-use mobile and desktop interfaces.

Can you add smart call routing to different departments?

Yes, 3CX offers intelligent call routing that ensures calls reach the right department or team member quickly. You can create custom routing rules based on time of day, caller ID, or department. The built-in digital receptionist (IVR) greets callers and allows them to select options like “Press 1 for Sales” or “Press 2 for Support.” This eliminates missed calls, reduces waiting times, and improves customer experience. You can even set up overflow rules, directing calls to mobile devices or backup teams if lines are busy or unavailable.

Key Points:
Intelligent routing based on caller ID, time, or department.
Digital receptionist (IVR) for automated call handling.
Reduces waiting times and improves response speed.
Configurable overflow options for busy lines.
Enhances customer satisfaction and call efficiency.

What happens to my existing phone number if we switch systems?

When you move to a 3CX system, your existing phone numbers can be transferred easily through a process called number porting. This means your business keeps its familiar numbers, ensuring continuity for clients and suppliers. Our team handles the entire process, working with your existing telecom provider to ensure a smooth transition with minimal downtime. You can also add new numbers or direct lines as your business expands, giving you total control over your communication setup.

Key Points:
Keep your existing phone numbers through number porting.
Seamless transfer with minimal or no downtime.
We manage the process with your current provider.
Add new numbers or extensions as you grow.
Ensures consistency for customers and suppliers.

How long will it take to install and get our new phone system running?

Installation time depends on your setup, but most 3CX systems are operational within a few days. For smaller offices, configuration can often be completed in a single day. Larger or multi-site installations may take longer, especially if hardware, networking, or SIP trunks are involved. Our engineers pre-configure the system before installation, ensuring minimal disruption to your daily operations. Once installed, we provide testing, user training, and support to make sure everything runs smoothly from day one.

Key Points:
Fast installation, often within 1–3 days.
Minimal downtime during transition.
Pre-configuration ensures quick setup.
Suitable for small to large business deployments.
Includes post-installation testing and training.

Can staff make and receive calls from their mobile phones using the business number?

Yes. One of 3CX’s biggest advantages is its ability to extend your office phone system to mobile devices. Using the 3CX mobile app, staff can make and receive calls from anywhere using the company number, maintaining a professional presence even when working remotely. Calls are routed through the 3CX system, so your business benefits from call recording, routing, and monitoring features as if the call were made from the office. This ensures seamless communication between teams and customers, no matter their location.

Key Points:
Use your office number on mobile devices.
Make and receive calls globally through the 3CX app.
Maintain professional communication standards.
Calls are tracked, recorded, and monitored as usual.
Ideal for remote and hybrid working environments.

Is there a minimum contract or long-term commitment required?

No lengthy contracts are required. 3CX operates on a flexible annual licensing model, which allows you to scale up or down based on your needs. You’re not tied into long-term vendor commitments or costly per-user fees. Businesses appreciate this transparency and flexibility, as it ensures predictable costs without hidden charges. You have the freedom to self-host or choose our managed hosting service and cancel or adjust your licence at any renewal period.

Key Points:
Annual licensing with no per-user costs.
No long-term or multi-year lock-ins.
Transparent, predictable pricing model.
Scalable to match your organisation’s needs.
Option to self-host or use managed hosting.

Are we locked into specific phone models or can we use our current handsets?

No, 3CX is an open-standard VoIP platform, meaning it’s compatible with most SIP-based phones and devices. If you already have VoIP-compatible handsets, we can often integrate them into your new system to save you money. 3CX also supports softphones and mobile apps, so your team can operate entirely without physical handsets if preferred. For new installations, we can recommend reliable, affordable models from brands like Yealink, Snom, and Grandstream.

Key Points:
Works with most SIP-based VoIP phones.
Use your existing compatible handsets.
Option to operate using softphones or mobile apps.
Hardware recommendations available for new systems.
Reduces hardware replacement costs.

Does the system integrate with our CRM or messaging tools?

Yes, 3CX integrates with popular CRM systems and collaboration tools, helping you streamline customer interactions and improve workflow efficiency. Supported platforms include Microsoft 365, Salesforce, HubSpot, and Zoho, among others. When integrated, incoming calls automatically display customer details, enabling faster, more personalised service. 3CX also supports live chat, WhatsApp, and Facebook messaging integration, creating a unified communication platform for your business.

Key Points:
Integrates with major CRM systems (Microsoft, Salesforce, Zoho).
Displays customer details automatically on incoming calls.
Enhances customer service and response times.
Combines phone, chat, and messaging tools in one system.
Boosts productivity and communication consistency.

Our Parners.

Our technical partners are carefully selected industry leaders, providing cutting-edge technology and reliable solutions that complement our services. By collaborating with trusted brands, we ensure our clients benefit from the highest quality hardware, software, and support. These partnerships enable us to deliver seamless integrations, enhanced security, and scalable systems tailored to your business needs, helping you stay ahead in a rapidly evolving digital landscape.